Hailey Biser
Purgitsville
Summary
Developed leadership and organizational skills in pool management environment, seeking to transition into new field. Skilled in team coordination and safety management, with focus on operational efficiency. Ready to leverage skills to contribute effectively in a diverse range of professional settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Pool Manager
City of Keyser
05.2025 - Current
- Supervised daily pool operations, ensuring safety and cleanliness standards met consistently.
- Trained and mentored lifeguarding staff on emergency response procedures and customer service skills.
- Coordinated scheduling for pool activities, optimizing resource allocation to enhance guest experience.
- Implemented maintenance protocols for pool equipment, improving operational efficiency and reducing downtime.
- Monitored chemical levels in the pool, ensuring compliance with health regulations and optimal water quality.
- Developed promotional materials for swim programs, increasing participation through targeted outreach efforts.
- Aided in the recruitment and selection of new staff members by conducting interviews, reviewing applications, and providing input on hiring decisions.
Physical Therapy Student Intern
Progressive Physical Therapy & Rehabilitation
05.2025 - Current
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Assisted physical therapists in developing and implementing personalized treatment plans for patients.
- Collaborated with healthcare team to ensure continuity of care and effective communication.
HEAD LIFEGUARD
Moorefield Town Pool
05.2024 - 08.2024
- Supervised a team of 17 lifeguards, ensuring the safety and well-being of all pool patrons
- Performed regular inspections of pool facilities to identify potential hazards and ensure compliance with safety regulations
- Responded quickly and effectively to emergency situations, administering first aid and CPR as necessary
- Maintained accurate records of all incidents, accidents, and rescues that occurred during shifts
- Conducted regular staff meetings to review protocols, address concerns, and provide ongoing training opportunities
- Collaborated with management to develop strategies for improving overall pool safety measures
- Assisted in the development of emergency action plans (EAPs) specific to the facility's layout and needs
- Managed daily operations at the pool facility including scheduling lifeguard shifts, monitoring attendance, and overseeing maintenance tasks
- Implemented a system for tracking lifeguard certifications to ensure all staff members were up-to-date on required trainings
- Coordinated with local authorities during water-related emergencies or incidents requiring external assistance
- Provided exceptional customer service by addressing inquiries or complaints from pool patrons in a timely manner
CERTIFIED LIFEGUARD
Moorefield Town Pool
05.2022 - 08.2024
- Maintained constant surveillance of pool area to ensure safety and prevent accidents
- Responded quickly and effectively to any emergency situations, performing rescues as necessary
- Administered first aid and CPR when required, demonstrating strong knowledge of lifesaving techniques
- Conducted regular inspections of equipment and facilities to identify potential hazards or maintenance needs
- Enforced pool rules and regulations to maintain a safe environment for all patrons
- Collaborated with other lifeguards and staff members to coordinate schedules and ensure adequate coverage at all times
- Provided excellent customer service by addressing inquiries, resolving conflicts, and ensuring overall satisfaction
- Educated swimmers on water safety practices through presentations and demonstrations during swim lessons or orientations
- Participated in ongoing training sessions to enhance skills in water rescue techniques, first aid, and CPR
- Maintained accurate records of incidents, accidents, treatments provided, and daily attendance logs
- Performed routine maintenance tasks such as cleaning pool decks, testing water quality levels, and organizing equipment storage areas
Education
Bachelor's - Health Science
West Virginia Wesleyan College
05.2026
Minor - Psychology
West Virginia Wesleyan College
Buckhannon, WV05.2026
High School Diploma -
Moorefield High School
05-2021
Skills
- Surveillance
- Tutoring
- Teamwork
- Pool Maintenance
- Childcare
- Typing
- Communication
- Leadership
- Lifeguard
- Swimming
- Conflict Management
- Problem Solving
- Organizational Skills
- CPR
- Incident reporting
- Staff supervision
- Risk management
- Emergency response
- Health Knowledge
- Team management
- First aid training
- CPR
Certification
- First Aid Certification, 2024-05-01, 2026-05-31
- Lifeguard Training, 2024-05-01, 2026-05-31
- CPR Certification, 2024-05-01, 2026-05-31
- Temporary Nurse Aid, 2022-02-01, 2023-04-30
Timeline
Assistant Pool Manager
City of Keyser
05.2025 - Current
Physical Therapy Student Intern
Progressive Physical Therapy & Rehabilitation
05.2025 - Current
HEAD LIFEGUARD
Moorefield Town Pool
05.2024 - 08.2024
CERTIFIED LIFEGUARD
Moorefield Town Pool
05.2022 - 08.2024
Minor - Psychology
West Virginia Wesleyan College
Bachelor's - Health Science
West Virginia Wesleyan College
High School Diploma -
Moorefield High School
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