Hailey Blair
Salt Lake City
Summary
Knowledgeable and dedicated customer service professional bringing 5-years of experience. Solid team
player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to
maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process
optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships,
cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Solar Sales Representative
Sunrun Solar
Lehi
04.2023 - Current
- Prospecting new customers through networking and following up on referrals to build a customer base within different territories.
- Educating homeowners on the financial and environmental benefits of solar energy, and providing information on available solar systems and financing options.
- Developing relationships with homeowners, providing excellent customer service, and ensuring customer satisfaction throughout the sales and installation process.
- Conducting consultations and sales presentations to explain solar systems, answer questions, and guide customers through the sales process.
- Conducted site assessments to determine optimal solar panel placement.
- Educated customers on solar energy benefits and financial incentives.
Client Support Specialist
AdvancedMD
Salt Lake City
04.2022 - 10.2022
- Followed through on all critical interdepartmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing, and support policies and procedures.
- Interacted with team members across departments to research and resolve customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service, and delivery concerns.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Appointment Setter/Sales Representative
Plusone Company
Salt Lake City
06.2021 - 04.2022
- Collaborated with cross-functional teams to identify and address customer needs.
- Maintained current knowledge of evolving changes in the marketplace.
- Recorded accurate and efficient records in the customer database.
- Entered daily data into computer systems, and documented office activities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Cottonwood High School
Murray, UT05-2019
Skills
- Solar energy education
- Sales presentations
- Site assessments
- Customer relationship management
- Financial analysis
- Territory management
- Good communication skills in high-volume call environments
- Effective written and verbal communication
- Problem Resolution
- Ability to Work Independently
- Teamwork Skills
- Computer Proficiency
- Time Management
Timeline
Solar Sales Representative
Sunrun Solar
04.2023 - Current
Client Support Specialist
AdvancedMD
04.2022 - 10.2022
Appointment Setter/Sales Representative
Plusone Company
06.2021 - 04.2022
High School Diploma -
Cottonwood High School