Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Hailey Boden

Charlotte,NC

Summary

Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.

Overview

3
3
years of professional experience

Work History

Camp Counselor

Eagle Lake
Colorado Springs, CO
06.2022 - 08.2022
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
  • Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
  • Led nightly devotional services for spiritual growth opportunities for all campers.
  • Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
  • Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.

Hostess

Viewhouse
Colorado Springs, CO
01.2023 - 08.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Accurately recorded customer information into reservation system.
  • Greeted guests upon arrival and escorted them to their tables.
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
  • Assisted servers in bussing tables when needed during busy periods.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Verified reservations and wait times with customers.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Monitored dining room activity to ensure compliance with health regulations.
  • Resolved any customer complaints or issues quickly and professionally.
  • Communicated clearly with kitchen staff regarding customer orders.

Shift Manager

TCBY Frozen Yogurt
Charlotte, North Carolina
09.2023 - 01.2025
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured compliance with food safety regulations and quality standards.
  • Maintained cleanliness and organization of work area.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Responded quickly and effectively to emergency situations as they arose.
  • Resolved conflicts between employees or customers in a professional manner.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Organized special events such as holiday sales or promotional campaigns.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Provided exceptional customer service to all customers.

Education

High School Diploma -

Carmel Christian High School
Matthews, NC
05-2024

Some College (No Degree) - Marketing With A Minor in Psychology

Appalachian State University
Boone, NC

Skills

  • Employee training
  • Customer service
  • Regulatory compliance
  • Cash handling
  • Event organization
  • Time management
  • Problem solving
  • Shift leadership
  • Workplace safety
  • Handling customer complaints
  • Decision-making
  • Relationship building
  • Sales strategies
  • Multitasking
  • Adaptability
  • Communication skills
  • Professionalism
  • Reliability

Accomplishments

  • Publication of my research paper at the Appalachian State University Psychology Department
  • Publication of photography website
  • Several awards for service hours completed
  • Position promotion (TCBY)
  • Marketing company competition winner
  • Most valuable player (MVP) high school varsity volleyball
  • Advanced Excel Associate Badge

Affiliations

  • 75+ Community Service Hours
  • Leaded several clubs in high school
  • Photography
  • Participate in several clubs as well as a member of Alpha Delta Pi

Timeline

Shift Manager

TCBY Frozen Yogurt
09.2023 - 01.2025

Hostess

Viewhouse
01.2023 - 08.2023

Camp Counselor

Eagle Lake
06.2022 - 08.2022

High School Diploma -

Carmel Christian High School

Some College (No Degree) - Marketing With A Minor in Psychology

Appalachian State University

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