Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hailey Briggs

Herriman,UT

Summary

Dynamic professional with a proven track record in hospitality, excelling in customer service and dining area maintenance at HMSHost. Skilled in guest engagement and effective multitasking, consistently enhancing customer satisfaction and operational efficiency. Demonstrates a positive and professional demeanor, adept at complaint handling and upselling, contributing to significant service excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess/Busser/Food Runner

HMSHost
Salt Lake City, UT
07.2023 - Current
  • Monitored customer satisfaction levels throughout their meal experience.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Helped service staff handle demand by distributing food and beverages.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Waitress/Hostess/Cashier

Diner
Houston Texas, TX
05.2022 - 08.2022
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Prepared checks accurately and processed payments promptly.
  • Communicated daily specials to customers.
  • Processed payments accurately using cash registers or POS systems.

Food Handler/Cashier/Customer Service

SUBWAY®Restaurants
Salt Lake City, UT
12.2021 - 01.2022
  • Received orders from customers in person or over the phone and entered them into the POS system correctly.
  • Organized storage areas to ensure that inventory was properly rotated according to expiration dates.
  • Maintained a safe working environment by adhering to all sanitation protocols.
  • Re-stocked, organized and arranged service and food stations.
  • Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.

Education

GED -

Horizonte Instruction Training Center
Salt Lake City

Skills

  • Dining area maintenance
  • Complaint handling
  • Positive and professional
  • Customer service
  • Guest engagement
  • Hospitality and accommodation
  • Effective customer upselling
  • Effective multitasking
  • Calm demeanor

Certification

  • food handlers permit

References

References available upon request.

Timeline

Hostess/Busser/Food Runner

HMSHost
07.2023 - Current

Waitress/Hostess/Cashier

Diner
05.2022 - 08.2022

Food Handler/Cashier/Customer Service

SUBWAY®Restaurants
12.2021 - 01.2022

GED -

Horizonte Instruction Training Center
Hailey Briggs