Hailey Brooks

Hardware Assistant Manager

Menards

11.2022 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Enforced company policies consistently while handling disciplinary actions when necessary.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Defined clear targets and objectives and communicated to other team members.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Coordinated with vendors.
Monitored sales trends to adjust pricing strategies for optimal profitability.
Implemented loss prevention strategies, significantly reducing shrinkage.
Opened and closed department and monitored shift changes to uphold successful operations strategies.
Assisted in organizing and overseeing assignments.