Hailey Bryan
Geneva,Florida
Summary
A Certified Expanded Functions Dental Assistant with four years of experience specializing in intra-oral techniques, patient care, patient record maintaining, dentistry, extensive insurance knowledge, and professional communication.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
One Source Handyman Services
Geneva, FL
05.2020 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer comments and questions via LiveChat during shifts.
- Answered over 20 calls per hour to meet fast-paced call center demands.
- Resolved concerns with products or services to help with retention and drive sales.
Expanded Functions Dental Assistant
Orange City Health Deparment
Orange City, FL
06.2020 - 03.2022
- Operated x-ray equipment.
- Applied fluoride varnish and sealants.
- Assisted in administering nitrous oxide.
- Assisted in extractions
- Assisted in composite restorations
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Expanded Functions Dental Assistant
Dental SPA
Sanford, FL
01.2020 - 06.2021
- Preliminary charting (including perio charting, TMJ disorders, cancer screenings)
- Placed temporary fillings
- Performed coronal polishing
- Replenishing/ordering supplies
- Scheduling patient appointments
- Processing payments
- Verifying insurance information
- Equipment repair and troubleshooting
Dental Front Office Receptionist
Dr. Thorman & Greene
Okmulgee, OK
02.2012 - 08.2014
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Scheduled, rescheduled, and canceled appointments for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Helped patients complete necessary medical forms and documentation.
Education
Associate of Arts - Communications
Daytona State College
Daytona Beach, FLAssociate of Science - Dental Hygiene
Daytona State College
Daytona Beach, FLAssociate of Science - Dental Assisting Technology and Management
Eastern Florida State College
Cocoa, FL05.2023
Certification - Expanded Functions Dental Assistant
Daytona State College
Daytona Beach, FL08.2020
Skills
- Proficient in Dentrix, Dexis, and EagleSoft
- Excellent knowledge of Microsoft programs
- Problem solver
- Insurance billing
- Electronic Charting
- Effective written and verbal communication skills
- Efficient time management skills
- Highly organized and detail-oriented
Affiliations
- Secretary of SADAA (Student American Dental Assistant Association): 2019-2020
- Member of the ADAA (American Dental Assistant Association): 2019-Present
Timeline
Expanded Functions Dental Assistant
Orange City Health Deparment
06.2020 - 03.2022
Customer Service Representative
One Source Handyman Services
05.2020 - 02.2023
Expanded Functions Dental Assistant
Dental SPA
01.2020 - 06.2021
Dental Front Office Receptionist
Dr. Thorman & Greene
02.2012 - 08.2014
Associate of Arts - Communications
Daytona State College
Associate of Science - Dental Hygiene
Daytona State College
Associate of Science - Dental Assisting Technology and Management
Eastern Florida State College
Certification - Expanded Functions Dental Assistant
Daytona State College
Similar Profiles
Hailey BryanHailey Bryan
Customer Service Representative at One Source Handyman ServicesCustomer Service Representative at One Source Handyman Services
Crystal GlazeCrystal Glaze
Tradesman/Services Craftsman at Handyman Services, Ace Handyman ServicesTradesman/Services Craftsman at Handyman Services, Ace Handyman Services
Emmanuella PinnockEmmanuella Pinnock
Manager at U Name It I Do It Handyman Services, LLCManager at U Name It I Do It Handyman Services, LLC
James phillipsJames phillips
Electrical Foreman at Morton Electric Inc.Electrical Foreman at Morton Electric Inc.
Jesse BumgardnerJesse Bumgardner
Installation Technician at Southeast Equipment SolutionsInstallation Technician at Southeast Equipment Solutions