Hailey Bryan
Customer Service Representative
Geneva,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
One Source Handyman Services
Geneva, FL
05.2020 - 02.2023
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%
Customer Service Representative Intern
Walgreens
Fort Lauderdale, FL
01.2017 - 12.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to over 100 inbound customer requests daily for information on products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded proactively and positively to rapid change.
Education
Associate of Science - Computer And Information Sciences
Daytona State College
Daytona Beach, FL 01.2022 - Current
Skills
Medical terminology knowledge
Professional telephone demeanor
Creative problem solving
Documentation and reporting
LiveChat
Written and oral communication
POS systems expert
Type 45 WPM
Proficient in Microsoft applications such Excel and Word
Timeline
Associate of Science - Computer And Information Sciences
Daytona State College
01.2022 - Current
Customer Service Representative
One Source Handyman Services
05.2020 - 02.2023
Customer Service Representative Intern
Walgreens
01.2017 - 12.2019