Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Burch

Dallas,OR

Summary

To obtain a challenging position in the logistics industry utilizing my 10 plus years of customer service experience to provide exceptional service and support to clients while exceeding company goals and objectives.

Overview

14
14
years of professional experience

Work History

Server

Cypress By Atticus
09.2023 - 12.2024
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Office Manager

Jones & Casey Funeral Home
10.2018 - 01.2021
  • Organized and coordinating office procedures and administration
  • Assisted the embalmer in preparing decedents for burial or cremation.
  • Processed and managed employee payroll
  • Ensured compliance with federal and state requirements
  • Negotiated contracts for prearranged services
  • Responded to complaints and legal inquiries
  • Handled client payments
  • Handled marketing and public relations
  • Coordinated funeral logistics
  • Kept control of inventory, ordering new merchandise when necessary.
  • Managed all bills, and ensured financial stability of the company.
  • Directly worked with decedents family members in planning funerals.

Receptionist

EnerMAX Services
04.2011 - 07.2013
  • Answered, and directed phone calls.
  • Assisted with payroll.
  • Collected and organized driver daily logs.
  • Set up and facilitated new hire training events.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Resolved customer problems and complaints.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Associate of Applied Science - Funeral Services And Mortuary Science

Commonwealth Institute of Funeral Service
Houston, TX
01.2021

Skills

- Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail

- Ability to prioritize tasks and manage time effectively

- Customer service experience and a passion for helping others

- Ability to work well in a fast-paced, team-oriented environment

- Flexibility and adaptability to changing situations and priorities

- Ability to handle high stress and pressure situations with a calm demeanor

- Experience with invoice processing, purchase orders, and reconciling statements

- Ability to identify and resolve discrepancies in financial records and transactions

- Ability to manage multiple tasks and prioritize workload effectively

Timeline

Server

Cypress By Atticus
09.2023 - 12.2024

Office Manager

Jones & Casey Funeral Home
10.2018 - 01.2021

Receptionist

EnerMAX Services
04.2011 - 07.2013

Associate of Applied Science - Funeral Services And Mortuary Science

Commonwealth Institute of Funeral Service

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Hailey Burch