Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hailey Burke

Beaverton,OR

Summary

Dynamic professional with a proven track record in customer service and sales expertise. Excels in complex problem-solving and multitasking, consistently delivering exceptional service and strong client relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Currently a student at Portland State, set to graduate next year while also working on my real estate license as a side.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Club Rouge
12.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Car Sales

Herzog Meier Mazda
01.2021 - 12.2021
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Identified potential areas for improvement within the sales process through data analysis and feedback from clients.

Receptionist

Tanasbourne Veterinary Emergency
10.2020 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Restaurant Hostess

Benihana
10.2019 - 10.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Head Hostess

Nikki's Sushi & Steak
01.2017 - 10.2019
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor of Arts - Psychology

Portland State University
Portland, OR
06.2025

Associate of Arts - Psychology

Portland Community College
Portland, OR
05.2022

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing Personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Complex Problem-Solving
  • Cash Register Operation
  • Menu Memorization
  • Memory retention
  • Professional Appearance
  • Beverage Preparation
  • Sales expertise

Certification

OLCC

Food Handlers

Languages

English
Native or Bilingual
Hungarian
Native or Bilingual
Spanish
Limited Working

Timeline

Bartender

Club Rouge
12.2021 - Current

Car Sales

Herzog Meier Mazda
01.2021 - 12.2021

Receptionist

Tanasbourne Veterinary Emergency
10.2020 - 01.2021

Restaurant Hostess

Benihana
10.2019 - 10.2020

Head Hostess

Nikki's Sushi & Steak
01.2017 - 10.2019

Bachelor of Arts - Psychology

Portland State University

Associate of Arts - Psychology

Portland Community College

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Hailey Burke