Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Hailey Byers

Elizabeth,Pennsylvania

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

6
6
years of professional experience

Work History

Office Manager

PENN WELLNESS GROUP
BRIDGEVILLE, PA
05.2020 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.

Reservation Specialist

SOR TECHNOLOGY
San Diego, CA
09.2018 - 02.2020
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Answered approximately 40 phone calls and emails regarding customers inquires, concerns and complaints per day.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.

Shift Leader

Luna Grill
San Diego, CA
06.2016 - 09.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Regulated pricing, inventory count and supply during shift hours.
  • Worked in team environment to maintain high levels of productivity.
  • Organized materials, tools and equipment to supply team members.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Science - Human Services

Excelsior College
Albany, NY
07.2018

Skills

  • Policy and Procedure Modification
  • Office Management
  • Budgetary Planning
  • Team Management
  • Office Supplies and Inventory
  • Information Security
  • Financial Management and Reporting
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Billing Systems and Software
  • Creating Treatment Plans

Timeline

Office Manager

PENN WELLNESS GROUP
05.2020 - Current

Reservation Specialist

SOR TECHNOLOGY
09.2018 - 02.2020

Shift Leader

Luna Grill
06.2016 - 09.2018

Associate of Science - Human Services

Excelsior College

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Hailey Byers