Hailey Caldwell

• Created a positive work environment by encouraging teamwork among staff members.
• Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
• Conducted frequent line checks to keep food at proper temperatures in holding zones.
• Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
• Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.
• Established standard procedures for plating presentations.

• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Operated ovens and other equipment to bake products according to established recipes.
• Followed food safety guidelines while preparing all food items.
• Measured, mixed and prepped raw materials according to company specifications and recipes.
• Packaged finished products into boxes or containers for delivery or sale in store.
• Decorated cakes with icing, sprinkles and other edible decorations.
• Baked fresh bread and pastries for cafes and restaurants.
• Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
• Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.

Calling potential clients and arranging dates for fundraising events. People management and customer service. Creating layouts and scheduling teams for fundraising events. Client record keeping .

• Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases to maximize outreach.
• Executed updated marketing plans to increase branding exposure, customer traffic and sales.
• Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
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• Conducted market research activities to identify consumer trends and preferences.

• Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
• Trained kitchen workers on culinary techniques.
• Plated food according to restaurant artistic guidelines to promote attractive presentation.
• Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
• Maintained accurate records for cost analysis purposes.
• Resolved conflicts between kitchen staff members in an efficient manner.

• Measured, mixed and prepped raw materials according to company specifications and recipes.
• Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
• Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
• Maintained temperature, sweep and sanitation logs to document proper conditions.
• Designed appealing product displays to maintain unique presentation.

• Decorated cakes for special occasions, showers, birthdays and christenings.
• Answered phone calls, put in orders and handled customer disputes or complaints.
• Cleaned display cases, utensils and working spaces to keep sanitary work environment.
• Worked with common cake decorating and baking tools, such as mixers and carving tools.
• Assembled, prepared, decorated cakes.
• Used pastry bags and tips to pipe messages and decorative roses onto cakes.
• Stocked shelves and ordered inventory when product stock became low.
• Produced frostings and creams for cakes and other edibles.
• Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
• Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
• Applied creative techniques to design beautiful, memorable wedding cakes.
• Handled cash, credit card and check transactions.
• Assisted in growth of sales and maintaining professional customer service and preparing visually appealing displays.
• Adjusted time and speed controls for mixing and blending machines.
• Weighed flour to prepare batter, dough, filling and icing.
• Measured and weighed ingredients to precisely match recipes for different baked goods.
• Observed color of baked goods to determine equipment adjustments.
• Finished baked goods with glazes, icings and other toppings.
• Combined ingredients in bowls of mixing, blending or cooking machinery.
• Transferred dough to pans, molds or sheets and baked in production ovens.