Hailey Calhoun
Thibodaux,LA
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience.
Overview
4
4
years of professional experience
Work History
Guest Service Team Lead
Altar'd State
02.2022 - 05.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Brand Representative
Altar'd State
06.2021 - 10.2021
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Communicated product value, quality, and style to educate and entice potential customers.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Sales Associate
Journeys Shoes
07.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Bachelor of Science - Business Administration
Nicholls State University
Thibodaux, LA05.2024
Skills
- Relationship Building
- Product Knowledge
- Effective Communicator
- Business Operations
- Employee Relations
- Lead Generation
- Customer Service
- Sales Expertise
- Loss Prevention
Timeline
Guest Service Team Lead
Altar'd State
02.2022 - 05.2022
Brand Representative
Altar'd State
06.2021 - 10.2021
Sales Associate
Journeys Shoes
07.2018 - 07.2019
Bachelor of Science - Business Administration
Nicholls State University
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