Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Cherry

Oceanside,CA

Summary

Dedicated customer service worker providing quality care for customer satisfaction. Hard working, versatile, and able to handle high paced work environments. Experience in both working alone and as a team, training fellow coworkers, and maintaining a clean and organized workspace. Adept in providing patrons with optimal customer service, while maintaining a friendly and helpful attitude.

Overview

6
6
years of professional experience

Work History

Legoland California

Aramark
09.2023 - Current
  • Engaging in customer service by taking orders, answering questions, and serving orders.
  • Cleaning work areas around store such as countertops, POS systems, tables, chairs, and kitchen.
  • Collaborating as a team and working alone in order to accomplish opening and closing shifts.
  • Training new employees in customer service, restocking, and using POS systems.
  • Prepping food in the kitchen while remaining sanitary by wearing gloves and avoiding cross contamination.

Server

Gold Dust Pizza
09.2018 - 09.2019
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including condiments, utensils, napkins, trays and delivery bags
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
  • Thoroughly cleaned restrooms by scrubbing toilets, sweeping floors, and replacing items such as soap, toilet paper, and paper towels.

Dishwasher

The Golf Club at Copper Valley
05.2017 - 01.2018
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
  • Increased machine efficiency by scraping and pre-washing dishes
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs
  • Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats
  • Kept all dishes, utensils and glassware clean and rotated.

Education

Associate of Arts - Studio Arts

Miracosta College
Oceanside, CA
06.2024

Diploma -

Bret Harte Union High School
Angels Camp, CA
01.2018

Skills

  • Providing excellent customer service by remaining cheerful, professional, and accommodating to a guest's needs
  • Experience in providing refunds and exchanges for customers
  • Able to handle a high-paced work environment and working under pressure
  • Fast learner and able to apply new-found skills to any situation

Timeline

Legoland California

Aramark
09.2023 - Current

Server

Gold Dust Pizza
09.2018 - 09.2019

Dishwasher

The Golf Club at Copper Valley
05.2017 - 01.2018

Associate of Arts - Studio Arts

Miracosta College

Diploma -

Bret Harte Union High School

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Hailey Cherry