Hailey Coleman

• Managed approximately 40+ incoming calls daily, from customers, as well as emails and other tasks every day, with a positive attitude and focus on customer satisfaction.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
• Responded to customer requests for products, services, and company information.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.

Effectively handle customer inquiries via phone and email communications

• Daily use with AS400 for access to internal freight network
• In-depth research while processing claims for missing, damaged, or overage freight filed by customers
• Apprise upper management in disposition of claims both processed and pending in daily reports.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• In frequent contact with drivers, dispatchers, and upper management, to ensure all information is being received, and properly addressed or notated
• Daily use with AS400 for billing, scheduling appointments, and investigation
• Responsible for daily input of incoming, time-sensitive documentation for billing paperwork and shipping invoices
• Audit all documentation, (signatures, shipping requirements, specific shipping details, Hazardous Materials, guaranteed shipments) are accurate and accounted for.

• Manage correspondence between departments, to make sure all consulted with parents to build and maintain positive, empathetic support networks and support continuing education strategies
• Observed children to identify individuals in need of additional support
• Then developed strategies to improve overall educational experience
• Adhered to parent preferences and followed all legal requirements
• Documented behavioral, emotional, academic and social growth milestones of over 21 students
• Fostered development of physical, emotional, sensory, and social interactions by implementing diverse classroom and outdoor activities.

• Maintained a well-controlled classroom of 25 children, by clearly outlining standards while reinforcing positive behaviors
• Applied play-based strategies, including crafts and games providing diverse approaches to learning
• Monitored students' academic, social and emotional progress keeping detailed individual records for each child
• Nurtured a supportive learning environment, often used as a model for other classrooms
• Addressed behavioral and learning difficulties with parents while coordinating with other daycare staff.

• Responsible for 5 high-value, priority accounts, that required special care and detail
• Loaded, unloaded and sorted cargo as part of accurate and efficient daily shipments
• Visually inspected all pallets for deliveries to verify quality and accuracy of shipments
• Operated pallet jacks and forklifts to maneuver products onto load trailers and trucks
• Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding, and strapping
• Handled numerous calls per day, demonstrating empathy to resolve customer inquiries and concerns in a timely manner.

• Helped customers complete purchases, locate items, answer questions, fulfill requests, and join reward programs to promote loyalty, satisfaction, and sales numbers
• Assisted with inventory activities, including ordering and requisitions, stocking, and shipment receiving
• Established and updated work schedules to account for changing staff levels and expected workloads
• Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.