Hailey Cooper
Santa Rosa Beach,FL
Summary
Dynamic professional with extensive experience at Rainbow Reef Dive Center, adept in social media content creation and customer service excellence. Excelled in mentoring, enhancing staff productivity, and orchestrating seamless event logistics. Skilled in underwater photography and PADI instructional courses, demonstrating strong leadership and technical prowess. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Senior Office Associate
Rainbow Reef Dive Center
08.2021 - 11.2024
- Assisted with social media content creation, monitoring and planning.
- Coordinated marketing efforts and logistics of promotions offered
- Responded to inquiries from callers seeking information.
- Utilized computer software to manage customer information and service scheduling.
- Managed scheduling for an 8-vessel fleet, ensuring seamless transportation for over 240 passengers three times daily across varying certification levels. Effectively adjusted schedules in response to vessel breakdowns, optimizing operations to accommodate all passengers and maintain service continuity.
- Reached out to applicants via calls, texts, emails and social media.
- Mentored new hires, resulting in stronger staff development and increased productivity.
PADI Dive Instructor/ First Mate / Dive Guide
Rainbow Reef Dive Center
04.2023 - 10.2024
- Member of Ocean Conservation foundation non profit in assisting in Conservation efforts. Led Dives Against Debris, Filmed, edited + posted conservation efforts on the social media platforms
- Certified 150+ Certifications Per Year
- Supported students in identifying, setting and achieving personal goals.
- Provided feedback, guidance and support to students on participation and performance.
- Assisted students in developing self-advocacy and support skills.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Catering Server/Assistant Event Coordinator
Caribbean Catering
10.2022 - 04.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Organized wedding events from conception to completion, arranged program schedules and managed on-site logistics.
Server/Head Barback
Cafe Largo
06.2023 - 01.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Yacht Delivery Mate/Stew
Christopher Milark
08.2023 - 08.2023
- Worked with the Captain as a team to transport a 100ft yacht from Marathon to Ft Lauderdale Florida over a 3 day span
- Planned routes and travel speeds to meet scheduling and delivery goals.
- Assisted Docking and undocking the vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
- Assisted with navigation and tasked look-out and taking shifts driving
- Assisted with launching and retrieving tenders and other watercrafts.
Education
High School Diploma -
Coral Shores High School
Key Largo Florida12-2022
Skills
PADI Master Scuba Diver Trainer #538994
EFR Instructor
Specialties:
Boat Instructor
Deep Instructor
Dive Against Debris Instructor
Enriched Air Instructor
Emergency 02 Instructor
Wreck Instructor
Aware Coral Reef Conservation Specialty Instructor
PADI Aware Coral Reef Conservation Sp Instructor
PADI Aware Instructor
Peak Performance Buoyancy Instructor
Care for children w/AED Instructor
Full Face Instructor
Underwater Photography Instructor
STCW Certification
Microsoft Office Specialist
Filming equipment - DJI MINI Drone, Gopro Hero 12 , Canon G7X ll , Panasonic Lumix G7 With Underwater Nauticam Housing
Timeline
Yacht Delivery Mate/Stew
Christopher Milark
08.2023 - 08.2023
Server/Head Barback
Cafe Largo
06.2023 - 01.2024
PADI Dive Instructor/ First Mate / Dive Guide
Rainbow Reef Dive Center
04.2023 - 10.2024
Catering Server/Assistant Event Coordinator
Caribbean Catering
10.2022 - 04.2024
Senior Office Associate
Rainbow Reef Dive Center
08.2021 - 11.2024
High School Diploma -
Coral Shores High School
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