Hailey Counts
Pataskala
Summary
Resourceful and adaptable individual with experience in law enforcement and customer service. Known for strong problem-solving skills and effective communication, ready to leverage expertise to enhance office efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
United States Army
United States Army National Guard
Cleveland/ Columbus OH
03.2023 - Current
- Deployed to Kuwait in 2024-2025. Law Enforcement Operations. Emergency response, risk management, deescalation, computer system knowledge to track cases.
- Mobilized to Washington D.C and specialized deputized as a United States Marshalls. Positive public interactions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cleveland Urology Associates
Cleveland Urology
Cleveland, OH
06.2025 - 04.2026
- Assisted in scheduling patient appointments, enhancing office efficiency and patient flow.
- Managed electronic health records, ensuring accuracy and compliance with HIPAA regulations.
- Processed insurance claims and verified patient eligibility, improving billing accuracy.
- Adapted quickly to changes in workflow, demonstrating flexibility in a fast-paced medical setting.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Team Member
SUBWAY®Restaurants
Lorain, OH
08.2022 - 05.2024
- Delivered exceptional customer service in high-volume environment, enhancing customer satisfaction and loyalty.
- Prepared food items according to established recipes and standards, ensuring consistency and quality.
- Collaborated with team members to optimize workflow, reducing order preparation time.
Education
Bachelor of Science - Forensic Psychology
Lorain County Community College
Elyria, OH01.2028
High School Diploma -
Marion L. Steele High School
Amherst, OH05.2023
Skills
- Speak Spanish
- Law Enforcement
- Leadership qualities
- Customer engagement
Accomplishments
- 2 Army Achievement Medals, as well as State Service Award, recognized by leadership, as well as many others.
Languages
Spanish
Native or Bilingual
Timeline
Cleveland Urology Associates
Cleveland Urology
06.2025 - 04.2026
United States Army
United States Army National Guard
03.2023 - Current
Team Member
SUBWAY®Restaurants
08.2022 - 05.2024
Bachelor of Science - Forensic Psychology
Lorain County Community College
High School Diploma -
Marion L. Steele High School