HAILEY CRABTREE
Lexington,KY
Summary
Motivated Hospitality Management and Tourism student at the University of Kentucky with 3+ years of experience in customer service and engagement roles. Proficient in problem-solving, project management, leadership, and critical thinking, with a strong focus on efficiency and guest satisfaction. Eager to learn and expand knowledge on new and evolving ideas within the hospitality industry. Passionate about gaining diverse experiences and advancing into a managerial role within a leading organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
ORIGIN Lexington
03.2025 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Server
33 Staves
08.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Guest Advocate
Target
08.2023 - 03.2025
- Deliver exceptional customer service by assisting guests with purchases and inquiries
- Maintain efficiency at checkout and self-service areas to ensure a positive shopping experience
- Resolve guest concerns professionally to promote satisfaction and repeat business
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Front End Associate
Walmart
04.2023 - 07.2023
- Assisted customers with transactions and provided product information
- Maintained organization and cleanliness at front-end registers
- Handled customer concerns with professionalism and care
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Science - Hospitality Management And Tourism; Business Minor
University of Kentucky
Lexington, Kentucky08.2026
Skills
- Exceptional communication
- Adaptability
- Project Management
- Efficiency
- Active Listening
- Adobe Creative Suite
- Organization Skills
- Customer service
- Problem-Solving
- Critical Thinking
- Leadership
- Attention to Detail
- Computer Literacy
- Creativity and Innovation
- Time Management
- Team member support
- Order delivery practices
- Point of sale (POS) system operations
- Hospitality service expertise
Certification
ServeSafe Certification, University of Kentucky, 2024
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/in/hailey-crabtree11
Timeline
Server
33 Staves
08.2025 - Current
Front Desk Agent
ORIGIN Lexington
03.2025 - Current
Guest Advocate
Target
08.2023 - 03.2025
Front End Associate
Walmart
04.2023 - 07.2023
Bachelor of Science - Hospitality Management And Tourism; Business Minor
University of Kentucky
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