Hailey Crowley
Homestead,FL
Summary
Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
4
4
years of professional experience
Work History
Park Services Aide
Miami Dade Parks And Recreation
06.2023 - 10.2023
- Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
- Stayed organized and aware of schedules to execute successfully booked events.
- Watched areas to anticipate problems and intervened to prevent accidents.
- Patrolled gaming area to respond to guest needs and correct problems.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Distributed park and trail maps, provided park information and answered customer service questions.
Guest Service Representative
Zoo Miami
01.2023 - 06.2023
- Collaborated with team members to handle guest requirements from rental check-in through check-out.
- Greeted guests upon arrival by providing warm welcome.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Upheld zoo policies and procedures by providing high level of customer service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Scheduled and confirmed rental reservations for guests.
- Responded to guest inquiries to maximize guest satisfaction.
Farmhand
The Little Farm
10.2019 - 04.2022
- Trained part-time help in livestock care and ranch operations.
- Transported farm animals and materials using truck and trailer at various events hosting petting zoo's for kids.
- Assisted farmers with feeding and watering cows, sheep, goats, and pigs.
- Observed animals and notified supervisor of signs of illness.
- Completed invoices for bills of petting zoo's for customers
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Cleared away animal waste.
- Taught children about farm animals and gave demonstration to children.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06.2021
Skills
- Guest Inquiries
- Amenities Information
- Maintenance Team Collaboration
- POS Transactions
- Dependable and Hardworking
- Animal Husbandry Understanding
- Safe Equipment Use
- Cash Counting
Timeline
Park Services Aide
Miami Dade Parks And Recreation
06.2023 - 10.2023
Guest Service Representative
Zoo Miami
01.2023 - 06.2023
Farmhand
The Little Farm
10.2019 - 04.2022
High School Diploma -
South Dade Senior High School
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