Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Hailey Davis

Hailey Davis

Berryville ,AR

Summary

Adept in problem-solving and customer service, I excelled at Walmart as a Power Alerts Agent, swiftly resolving critical refrigeration issues to prevent product loss, showcasing my ability to remain calm under pressure. My tenure at Black Hills Energy further honed my active listening and computer skills, significantly enhancing customer satisfaction and loyalty through effective communication and quick resolution of complaints.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Power Alerts Agent

Walmart
01.2021 - 06.2024
  • Resolved refrigeration data quickly
  • Checked lights/refrigeration data to make sure things were working as it should
  • Quickly ordered freezer trucks for when electric was out for Walmart stores

Customer Service Representative

Black Hills Energy
09.2014 - 12.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

GED -

North Arkansas College
Harrison, AR
05.2014

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Computer Skills
  • Calm Under Pressure
  • Active Listening
  • Problem Resolution
  • Verbal Communication
  • Organizational Skills
  • Critical Thinking
  • Dependable and Responsible
  • Flexible and Adaptable
  • Attention to Detail
  • Time Management
  • Venipuncture
  • Butterfly Venipuncture
  • Blood collection techniques
  • Blood Collection Equipment
  • Pediatric blood collection
  • Geriatric blood collection
  • Active communication

Certification

  • PT - Phlebotomy Technician

References

Alex, 479-721-3896 (school instructor)


Sumer Savage, 501-418-4122 (school instructor)


Kimberly Weaver, 479-225-5685 (former manager)

Timeline

Power Alerts Agent

Walmart
01.2021 - 06.2024

Customer Service Representative

Black Hills Energy
09.2014 - 12.2020

GED -

North Arkansas College

Similar Profiles

CREATE PROFILE
Hailey Davis