Hailey DeMaria
Fountain Valley
Summary
Detail-oriented and motivated professional with experience supporting multidisciplinary healthcare teams in urology and physical therapy settings. Proven ability to communicate effectively with physicians, patients, and clinical staff, combined with strong organizational skills and familiarity with medical terminology and procedures. Demonstrated success in customer service and sales environments, including recognition as a top performer and experience managing social media platforms. Equipped with a solid foundation in clinical workflows, product knowledge, and relationship building—ready to leverage these strengths to excel in a new role.
Overview
3
3
years of professional experience
Work History
Medical Scribe
Idaho Urologic Institute
08.2024 - 05.2025
- Supported 11 MDs and 6 PAs in a high-volume, fast-paced urology practice across several subspecialties.
- Shadowed and documented real-time physician-patient interactions (25–35/day), gaining deep insight into the clinical decision-making process, treatment protocols, and product utilization.
- Built strong familiarity with common urologic conditions and the therapeutic approaches used to manage them, allowing confident, clinically credible conversations with providers.
- Observed procedures developing procedural knowledge relevant to the operating room and clinic settings.
- Facilitated efficient clinical workflow by acting as a liaison between providers and support staff, demonstrating adaptability, time management, and strong interpersonal communication.
- Experienced in EMR navigation and documentation with attention to detail and compliance with medical and legal standards.
Therapy Tech/Receptionist
Mountain Land Physical Therapy
01.2023 - 05.2025
- Supported physical therapists in delivering patient care, gaining exposure to rehabilitation equipment, modalities, and orthopedic post-op protocols—building foundational product and therapeutic knowledge.
- Served as the first point of contact for patients and providers, developing strong interpersonal communication, professionalism, and trust.
- Scheduled patient appointments while coordinating with physicians’ offices, insurance providers, and referring specialists, showcasing organizational skills and familiarity with care coordination workflows.
- Educated patients on therapy plans, equipment use, and home exercise programs, demonstrating the ability to explain complex information clearly.
- Managed inventory and clinic supplies, giving insight into procurement and product usage patterns.
- Collaborated with a multidisciplinary team to ensure timely, high-quality patient care, reinforcing team-based problem-solving and adaptability in a dynamic clinical environment.
Host/Busser
The Wylder
10.2022 - 02.2023
- Delivered exceptional front-line customer service in a fast-paced, high-volume environment, building strong interpersonal communication and relationship management skills.
- Managed takeout and delivery orders with precision, ensuring accuracy, timeliness, and customer satisfaction—mirroring the attention to detail and responsiveness.
- Acted as liaison between guests, servers, and kitchen staff, balancing competing priorities and resolving issues efficiently—demonstrating adaptability and professionalism under pressure.
- Maintained organized reservation and seating systems, optimizing flow and guest experience.
- Trained in upselling menu items and handling special requests, honing persuasive communication, product recommendation, and objection handling techniques.
- Developed a strong work ethic and team collaboration mindset in a dynamic, service-oriented environment
Sales Associate
San Lorenzo Bikinis
05.2022 - 08.2022
- Delivered personalized customer service and product education in a fast-paced retail environment
- Achieved “Seller of the Month” – June 2022, recognized for top sales performance and strong upselling skills
- Helped manage and create content for the store’s social media platforms, contributing to brand engagement and customer outreach—demonstrating marketing awareness and initiative
- Resolved customer concerns quickly and professionally, showing agility, empathy, and a solution-focused mindset.
- Collaborated with team members to ensure a seamless sales floor experience, supporting team goals and maintaining product knowledge.
Education
Bachelor's Degree of Science - Health Studies
Boise State University
Boise, ID12.2024
Skills
- Clinical knowledge
- Customer service & relationship building
- Sales support & upselling experience
- Strong written and verbal communication
- EMR systems
- Team collaboration & multitasking
- Social media & marketing support
- Time management & problem-solving
Timeline
Medical Scribe
Idaho Urologic Institute
08.2024 - 05.2025
Therapy Tech/Receptionist
Mountain Land Physical Therapy
01.2023 - 05.2025
Host/Busser
The Wylder
10.2022 - 02.2023
Sales Associate
San Lorenzo Bikinis
05.2022 - 08.2022
Bachelor's Degree of Science - Health Studies
Boise State University
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