Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Deojay

530 Porter Pond Road. Moosup,CT

Summary

Successful with providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I'm ServSafe Certified.

Overview

3
3
years of professional experience

Work History

Dietary Aide

Westview Nursing Home
08.2022 - 08.2023
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher and or by hand.
  • Followed all food safety regulations while preparing meals for patients.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.

Cook, Server, Dishwasher

Pizza CT
10.2021 - 08.2022
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Waitress

Green Onion
01.2022 - 04.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Line Cook

Ruby Tuesday
06.2021 - 11.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Grilled meats and seafood to customer specifications.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.

Waitress

Danny's Depot Dinner
06.2021 - 10.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Busser and Waitress

Gus's Pub And Pizzarama
06.2020 - 07.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Greeted customers and provided menus upon arrival to dining room.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted customers with carry-out service.
  • Processed payments for orders and provided customers with change.
  • Set up advertising signs and displays on shelves, counters and tables.

Education

High School Diploma -

Harvard H. Ellis Technical School
613 Upper Maple Street, Danielson, CT 06239
06.2021

Skills

  • Time Management
  • Learning Strategies
  • Food Safety
  • Food Running
  • Phone Inquiries
  • Cash Handling
  • Table Bussing
  • Dining Customer Service
  • Menu Memorization and Presentation
  • Persuasion
  • Sales Techniques
  • Team Support
  • Critical Thinking

Timeline

Dietary Aide

Westview Nursing Home
08.2022 - 08.2023

Waitress

Green Onion
01.2022 - 04.2022

Cook, Server, Dishwasher

Pizza CT
10.2021 - 08.2022

Line Cook

Ruby Tuesday
06.2021 - 11.2021

Waitress

Danny's Depot Dinner
06.2021 - 10.2021

Busser and Waitress

Gus's Pub And Pizzarama
06.2020 - 07.2021

High School Diploma -

Harvard H. Ellis Technical School

Similar Profiles

CREATE PROFILE
Hailey Deojay