Hailey Detzel
Fort Myers
Summary
Dynamic Surgery Scheduler at Joint Implant Surgeons of SW Florida, adept at optimizing patient scheduling and enhancing care through effective communication. Proven ability to reduce cancellations and streamline operations while maintaining HIPAA compliance. Skilled in patient relations and calendar management, fostering a supportive environment that elevates the surgical experience.
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Recent graduate with foundational knowledge in Forensic Behavioral Analysis and hands-on experience gained through academic projects.. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler
Joint Implant Surgeons of SW Florida
07.2024 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Reduced scheduling errors significantly, meticulously verifying details with surgeons and anesthesiologists.
- Facilitated communication between patients and medical staff, improving clarity and reducing anxiety.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
- Improved scheduling flexibility, accommodating patient requests and emergencies with minimal impact on planned procedures.
- Facilitated smoother post-operative care transitions, coordinating with nursing and rehabilitation teams.
- Streamlined pre-surgery processes, ensuring all patients were adequately prepared for their procedures.
- Increased operational efficiency, managing surgery schedules to accommodate urgent cases without major disruptions.
Imaging Scheduler
Radiology Regional Center
04.2021 - 07.2024
- Maintained up-to-date knowledge of imaging protocols, facilitating accurate scheduling of various diagnostic tests.
- Organized patient records, maintaining confidentiality and ensuring easy access for medical professionals when needed.
- Handled high call volume in a fast-paced environment, prioritizing tasks effectively to meet tight deadlines.
- Ensured compliance with regulatory requirements and relevant guidelines, maintaining a high standard of practice within the imaging department.
- Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.
- Adapted quickly to changes in technology or policies affecting scheduling procedures while maintaining accuracy and efficiency.
- Reduced no-show rates by implementing effective reminder systems and proactive rescheduling strategies.
- Supported the development of positive relationships between patients and healthcare providers through empathetic communication skills.
- Contributed to quality assurance efforts by verifying accuracy of patient information in the database system.
- Ensured timely communication with patients, providing reminders and confirming appointments for optimal attendance rates.
- Trained new employees on scheduling software and department procedures, promoting consistency across the team.
- Optimized use of available resources by coordinating schedules among multiple modalities within the imaging department.
- Participated in continuous improvement initiatives within the department, resulting in streamlined processes and enhanced patient care services.
- Resolved conflicts related to overbooking or schedule miscommunications promptly to minimize disruption to daily operations.
- Performed various administrative tasks by filing, copying and faxing documents.
Sales Associate
Victoria Secret
06.2018 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Ride Operator
Disney World
08.2014 - 06.2018
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
- Monitored passengers and ride operations and enforced safety regulations.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
- Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Ensured timely documentation of incidents or accidents that occurred within the assigned area for review by management staff.
- Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.
- Participated in ongoing training sessions, staying up-to-date on industry best practices and safety standards.
- Worked closely with security personnel on crowd management efforts during peak periods or special events at the amusement park.
- Trained new ride operators on safety procedures and ride operations.
- Facilitated smooth ride operation during peak seasons, handling high volumes of guests with efficiency.
- Trained new ride operators, elevating team competency levels with comprehensive hands-on guidance.
- Ensured safe operation of rides, enhancing guest satisfaction by rigorously adhering to safety protocols.
- Provided detailed safety instructions to guests, contributing to decrease in ride-related incidents.
- Improved guest experience by quickly addressing concerns and answering questions about ride operations.
- Contributed to positive park reviews by delivering exceptional guest service.
Education
Master of Science - Forensic Behavioral Analysis
Florida Gulf Coast University
Fort Myers, FL05-2025
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05-2020
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Educating patients
- Following up with patients
- Patient relations
- Calendar management
- Patient coordination
- Maintaining confidentiality
- Office administration
- Scheduling expertise
- Scheduling tests and procedures
- Patient scheduling
Languages
English
Native or Bilingual
Sign Language
Professional Working
Interests
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Reading
- Music
Timeline
Surgery Scheduler
Joint Implant Surgeons of SW Florida
07.2024 - Current
Imaging Scheduler
Radiology Regional Center
04.2021 - 07.2024
Sales Associate
Victoria Secret
06.2018 - 01.2021
Ride Operator
Disney World
08.2014 - 06.2018
Master of Science - Forensic Behavioral Analysis
Florida Gulf Coast University
Bachelor of Science - Psychology
University of Central Florida
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