Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Dickerson

Boyd,TX

Summary

Dynamic leader with a proven track record at Sonic Drive-in North Richland Hills, Texas, adept in strategic planning and staff management. Skilled in fostering team collaboration and enhancing customer satisfaction, leading to significant operational improvements. Expert in negotiation and conflict resolution, driving positive workplace culture and achieving goals with a keen focus on cost control and employee development.

Overview

2
2
years of professional experience

Work History

Associate Manager

Sonic Drive-in
02.2024 - Current
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Mentored and supported multiple department employees to create strong workplace culture.
  • Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Oversaw training and onboarding process for all newly hired employees within Sonic-Drive In .
  • Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
  • Improved client satisfaction by consistently delivering high-quality work on schedule.
  • Streamlined processes for increased efficiency and cost savings within the department.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

College Math Tutor

A&M Commerce
07.2023 - 06.2024
  • Improved student understanding by developing tailored lesson plans and employing individualized tutoring strategies.
  • Collaborated with fellow tutors to share best practices for improving students'' mathematical skill sets.
  • Monitored student progress through regular assessments, adjusting tutoring strategies as needed to ensure continued improvement.
  • Facilitated group study sessions to encourage peer-to-peer learning and reinforce key mathematical concepts.
  • Assisted instructors by providing input on curriculum design based on insights gained from working closely with students who struggled with specific topics or concepts within their courses.
  • Actively participated in professional development opportunities to stay current on best practices in mathematics education and tutoring methodologies.
  • Promoted a positive learning environment through effective communication, rapport building, and constructive feedback.
  • Employed creative problem-solving approaches to help students understand complex mathematical concepts more easily.
  • Implemented successful time management techniques during tutoring sessions, ensuring efficient use of both tutor''s and student''s time.
  • Assisted students in preparing for exams by providing study tips, test-taking strategies, and targeted review sessions.
  • Enhanced student performance by identifying and addressing areas of difficulty in mathematical concepts.
  • Increased student engagement during tutoring sessions by incorporating innovative teaching methods focused on real-world applications of math concepts.
  • Helped students develop effective note-taking, problem-solving, and critical thinking skills that facilitated their success in mathematics coursework.
  • Served as a mentor and academic resource for students seeking guidance on course selection, career planning, or other college-related matters.
  • Supported the development of strong study habits among tutees by sharing personal experiences and proven techniques for academic success.
  • Developed comprehensive practice problems designed to challenge students while reinforcing critical math skills.
  • Provided support to diverse groups of learners with varying levels of mathematical proficiency, tailoring approaches accordingly.
  • Served as a positive role model for students by demonstrating dedication, diligence, and enthusiasm for learning throughout the tutoring process.
  • Utilized multimedia resources such as videos, games, and interactive software tools to enhance the learning experience for students during tutoring sessions.
  • Supported students with helpful study habits and exam strategies.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
  • Utilized diverse teaching strategies and resources to help students better understand math concepts.
  • Developed and implemented individualized lesson plans for each student, tailored to their individual needs.
  • Created and shared math resources and materials to boost student comprehension.
  • Motivated students with accurate feedback and positive reinforcement.
  • Fostered and maintained strong and trusting rapport with students to promote positive learning experiences.
  • Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
  • Assisted students in developing study skills and strategies.
  • Monitored student progress and provided feedback and support.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Developed methods to motivate and engage students in learning.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Used variety of teaching methods to successfully help wide range of students.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.

Barista

Starbucks
05.2023 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
  • Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Server

Tuscany’s
06.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Streamlined order-taking process to minimize wait times for diners.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Dental Assistant - Dental

Weatherford College
Weatherford, TX

High School Diploma - None

Boyd High School
Boyd, TX
05.2023

Skills

  • Staff Management
  • Strategic Planning
  • Negotiation
  • Operations Management
  • Store management
  • Public Speaking
  • Presentations
  • Floor supervision
  • Customer Relations
  • Product and service knowledge
  • Task Delegation
  • Staff Supervision
  • Cost Reduction
  • Money Handling
  • Policy Enforcement
  • Staff Development
  • Team motivation
  • Cost Control
  • Orientation and training
  • Marketing knowledge
  • Consulting
  • Recruitment and hiring
  • Performance reviewing
  • Customer service and satisfaction
  • Employee engagement
  • Closing oversight
  • Decision-Making
  • Customer Service
  • Teamwork and Collaboration
  • Customer Relationship Management
  • Team Leadership
  • Team Development
  • Goal Setting
  • Interpersonal Relations
  • Staff Training
  • Negotiation and Conflict Resolution
  • Work Planning and Prioritization
  • Employee Coaching and Mentoring
  • Professional and Courteous
  • Good Judgment
  • Training and Development
  • Idea Development and Brainstorming
  • Problem Resolution

Timeline

Associate Manager

Sonic Drive-in
02.2024 - Current

College Math Tutor

A&M Commerce
07.2023 - 06.2024

Barista

Starbucks
05.2023 - 02.2024

Server

Tuscany’s
06.2022 - 08.2023

Dental Assistant - Dental

Weatherford College

High School Diploma - None

Boyd High School

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Hailey Dickerson