Hailey Ditscher
Danbury,CT
Summary
Friendly and nurturing with genuine passion for child development and well-being. Knowledgeable in early childhood education and child safety. I am Committed to creating supportive and enriching environment. I also have skills and experience from an administrative point of view with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving the best possible outcome. I am also very good at a fast paced environment and adapting quick to change.
Overview
2
2
years of professional experience
Work History
Private Nanny
Laura Burns
10.2023 - 03.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Taught children basic life skills, manners and personal hygiene.
- Helped children complete homework assignments and school projects.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Patient Coordinator
Ivy Rehab Physical Therapy
02.2022 - 10.2022
- Reviewed and corrected claim errors to facilitate smooth processing
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Compiled and reviewed medical charts
- Explained plans for treatment and payment options
- Used Software to schedule appointments
- Balanced deposits and credit card payments each day
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Facilitated communication between patients and various departments and staff
- Helped address client complaints through timely corrective actions and appropriate referrals
- Organized patient records and database to facilitate information storage and retrieval
- Followed document protocols to safeguard confidentiality of patient records
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Actively listened to customers' requests, confirming full understanding before addressing
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
- Interviewed patients or representatives to identify problems relating to care
- Developed and distributed newsletters, brochures and other printed materials to share information with patients and medical staff
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Provided efficient and courteous service to customers at all times
- Ability to speak with insurance companies and get verifications and authorizations
Education
Completed Coursework Towards No Degree - Psychology
Naugatuck Valley Community College
Danbury, CTCompleted Coursework Towards High School Diploma -
Danbury High School
Danbury, CTBachelor Of Arts (B.A.) - Elementary Education
Western Governors University
Milcreek, Utah12-2028
Skills
- Good Telephone Etiquette
- Order Picking and Processing
- Reliable
- Customer Service
- Payment processing
- Problem solving
- Good attention to detail
- Flexible and Adaptable
- Multitasking Abilities
- Data organization
- Employee training
- Patient Confidentiality and Data Security
- Patient Care Coordination
- Claim Processing
- Communicating to Patients and Families
- Appointment Scheduling
- Explaining Policy and Procedures
- Patient Registration
- Office Administration
- Organizational Standards
- HIPAA Compliance
- Patient Care and Education
- Database Search and Data Entry Skills
- Insurance Practices
- Payment Collection
- Benefits Explanations
- Infant care experience
- Toddler care experience
- Household management
- Activities planning
- Educational support
- Academic support
- Family engagement
Timeline
Private Nanny
Laura Burns
10.2023 - 03.2024
Patient Coordinator
Ivy Rehab Physical Therapy
02.2022 - 10.2022
Completed Coursework Towards High School Diploma -
Danbury High School
Completed Coursework Towards No Degree - Psychology
Naugatuck Valley Community College
Bachelor Of Arts (B.A.) - Elementary Education
Western Governors University
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