Hailey Drahota

Front Desk:

• Provided direct customer service to patrons, addressing concerns and answering inquiries promptly in-person and on phone.
• Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
• Handled registration processes efficiently on computers and with paperwork, streamlining operations for both staff and patrons alike.
• Oversaw Patron Records
• Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.

Kids Club:

- Drop-Off Childcare for Parents Using the Facility

- Children Ages 6 Months - 11yrs

• Monitored all activities to maintain maximum level of safety.
• Collaborated with team members to ensure safe and nurturing environment for all children at the Kids Club.
• Created fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
• Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
• Managed daily administrative tasks, maintaining accurate records of attendance, incident reports, and parent communications.

• Maintained proficiency in first responder skills such as First Aid and CPR to offer optimal support to individuals in distress.
• Ensured safety of swimmers by monitoring pool area and enforcing rules.
• Provided friendly customer service to guests and addressed concerns, in-person and over phone.
• Collaborated with team of 5-8 people to ensure best possible service was provided to patrons.

• Provided babysitting services for children of family friends as needed.
• Duties typically involved entertaining children with games and ensuring their safety throughout supervision.
• Main priority was to ensure both parents and children felt safe in my care by maintaining upbeat and fun personality while remaining professional and addressing any concerns through clear communication with parents.