Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Duffy

Pensacola,FL

Summary

Proactive Administrative Assistant with extensive experience in office administration, calendar management, and customer service. Skilled in data entry, database management, and maintaining confidentiality of sensitive information. Offering strong decision-making skills to manage multiple, concurrent tasks. Known for strong organizational abilities, effective communication, and dedication to teamwork and professional development.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Riviera 615 Condominium
08.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Calendar management including organized meetings and appointments

Project Advocate

Meraki Solar
03.2020 - 08.2022
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Scheduled appointments for every point of the project from the beginning to the end, working diligently with both company departments and clients
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire process.
  • Managed complex projects with diligence, prioritizing tasks to ensure timely completion of projects.

Life Insurance Agent

American Income Life
01.2019 - 02.2020
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.

Team Lead

Chick-fil-A
05.2017 - 12.2018
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

High School Diploma -

Success Academy
Pensacola, FL
11-2018

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Customer and client relations
  • Tech-Savvy
  • Supervising staff
  • Reception oversight
  • Scheduling and calendar management

Timeline

Administrative Assistant

Riviera 615 Condominium
08.2022 - Current

Project Advocate

Meraki Solar
03.2020 - 08.2022

Life Insurance Agent

American Income Life
01.2019 - 02.2020

Team Lead

Chick-fil-A
05.2017 - 12.2018

High School Diploma -

Success Academy

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Hailey Duffy