Hailey Dulac
Windham
Summary
Dedicated healthcare professional with extensive hands-on experience in blood collection, donor screening, and patient care through the American Red Cross. Strong background in behavioral health and team leadership, bringing a calm, supportive approach to patient interactions while maintaining the highest standards of safety, accuracy, and confidentiality. Proven ability to collaborate effectively with multidisciplinary teams, adapt in fast-paced environments, and lead by example. Skilled in venipuncture, patient communication, de-escalation techniques, and maintaining sterile, compliant clinical environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician
American Red Cross
Portland, Maine
01.2025 - Current
- Conducted blood collection and venipuncture in compliance with Red Cross safety protocols.
- Operate Hemonetics MCS+ apheresis machine for blood component collection.
- Screen donors by reviewing demographics, health history, vitals, and eligibility criteria.
- Maintained integrity of donor records by systematically entering information and documentation into Red Cross electronic systems.
- Clarified procedures and offered reassurance to donors to enhance their comfort and confidence during the process.
- Collaborate with team members to meet daily collection goals.
- Safely Transport supplies in company vehicles and assist with loading and unloading into sites, as well as set up and breakdown of supplies and equipment.
Behavioral Health Technician
Connection for Kids
Gorham
05.2024 - 01.2025
- Monitored and guided children in accordance with tailored treatment plans, fostering positive behavioral and emotional development.
- Supported individuals in daily living tasks to enhance quality of life and independence.
- Taught coping skills, stress management, and life skills to promote independence
- Monitored client interactions and utilized de-escalation techniques to mitigate potential risks.
- Maintained accurate documentation of observations to ensure compliance with confidentiality standards.
- Facilitated effective communication with clinicians and team members to enhance client progress.
Full time Manager
Friendly's Restaurant
South Portland, ME
08.2020 - 04.2024
- oversaw daily restaurant operations to ensure exceptional customer service and staff performance.
- Adapted to multiple positions such as cooking, serving, and cleaning to enhance team efficiency during high-volume service times.
- Managed financial operations including cash handling, deposits, bank drops, and sales reconciliation.
- Oversaw sales and labor metrics, maintained accurate records, and reconciled operational data.
- Ensured adherence to company policies and health regulations.
- Resolved customer complaints through effective communication and problem-solving strategies.
Education
General Studies
Central Maine Community College (CMCC)
Auburn, MEHigh School Diploma - undefined
Windham High School
Windham, ME01.2022
Skills
- Venipuncture and safe blood collection
- Donor and patient screening
- Specimen handling, labeling, and electronic documentation
- Inventory management and equipment setup
- Record-keeping and data verification
- Cash handling and workflow oversight
- Customer service and patient-focused care
- Leadership and team collaboration
- Time management, multitasking, and problem-solving
- Communication, organization, and attention to detail
Certification
- ServSafe Certification — Expires 03/2026
- Adult & Pediatric First Aid / CPR / AED
Including Asthma, Quick-Relief Medication, Anaphylaxis & Epinephrine Auto-Injector — Expires 08/2026 - Certified Phlebotomy Technician, American Red Cross.
Timeline
Phlebotomist Technician
American Red Cross
01.2025 - Current
Behavioral Health Technician
Connection for Kids
05.2024 - 01.2025
Full time Manager
Friendly's Restaurant
08.2020 - 04.2024
High School Diploma - undefined
Windham High School
General Studies
Central Maine Community College (CMCC)