Hailey Dyer
Midland,MI
Summary
Motivated automotive management student with hands-on dealership experience in sales, F&I, and variable operations. Proven ability to desk deals, manage compliance, and drive customer-focused sales through both BDC and floor experience. Recognized for professionalism and leadership through industry engagement, including presenting awards at national automotive events. Strong foundation in dealership finance, operations, and strategic planning, with experience in commission-based sales and CRM management, ready to contribute to multi-store performance and growth.
Overview
4
4
years of professional experience
Work History
Commissioned Sales Professional
Buckle/ Independent Bridal Boutiques
01.2022 - Current
- Closed commissioned sales in relationship-driven retail environments
- Built trust with customers during high-emotion, high-consideration purchasing decisions
- Developed strong objection-handling, upselling, and closing skills transferable to automotive sales
Student Presenter
Northwood University
09.2025 - Current
- Recognized for leadership, communication ability, and representation of emerging automotive professionals at the industry’s largest global aftermarket and automotive trade event (AAPEX/SEMA)
- Engaged with OEMs, vendors, dealership leaders, and finance professionals to gain insight into industry trends, technology, and best practices
- Demonstrated executive-level professionalism, public speaking skills, and industry presence
- Selected to present an industry award to CEO Rita Case (Rick Case Automotive Group) and deliver a formal speech on her behalf before an automotive leadership audience
Sales Manager Intern
Randy Wise Ford
12.2025 - 01.2026
- Provided administrative support, ensuring efficient operation of daily sales activities and documentation management.
- Shadowed the Sales Manager and Finance Manager, gaining direct exposure to dealership leadership decision-making
- Observed and supported F&I deal assembly, including compliance documentation, lender packages, and product presentation
- Learned and applied the full automotive sales process, from initial customer engagement through delivery
- Gained working knowledge of dealership compliance standards, finance regulations, and risk mitigation
BDC Specialist
Randy Wise Hyundai
05.2025 - 08.2025
- Assisted customers with inquiries and appointment scheduling to streamline communication.
- Utilized CRM software for tracking leads and managing customer interactions efficiently.
- Processed incoming sales inquiries, ensuring timely responses to enhance customer satisfaction.
- Conducted routine data entry tasks, ensuring information accuracy in customer databases.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Developed an understanding of lead-to-sale conversion, appointment show rates, and sales funnel performance
Education
BBA - Automotive Management/Marketing
Northwood University
Midland, Michigan, MI05-2026
Associate of Arts - General Studies
Charles Stewart Mott Community College
Flint, MI05-2024
High School Diploma -
Flushing High School
Flushing, MI05-2023
Skills
- Objection Handling & Closing
- Relationship-Based Sales
- Commission-Based Sales Performance
- Executive-Level Communication
- Public Speaking & Professional Presentation
- Cross-Department Collaboration
- Time Management & Accountability
- F&I Process & Compliance Awareness
- Financial Statement Interpretation
Timeline
Sales Manager Intern
Randy Wise Ford
12.2025 - 01.2026
Student Presenter
Northwood University
09.2025 - Current
BDC Specialist
Randy Wise Hyundai
05.2025 - 08.2025
Commissioned Sales Professional
Buckle/ Independent Bridal Boutiques
01.2022 - Current
BBA - Automotive Management/Marketing
Northwood University
Associate of Arts - General Studies
Charles Stewart Mott Community College
High School Diploma -
Flushing High School