HAILEY EHRHARDT
Taylorville,IL
Summary
Accomplished Pharmacy Technician with a proven track record at Walgreen's Pharmacy, demonstrating exceptional problem-solving skills and a strong foundation in pharmacology knowledge. Excelled in enhancing workflow efficiency and patient safety, complemented by a commitment to team collaboration and regulatory compliance. Renowned for elevating service quality through meticulous attention to detail and patient education.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
11.2022 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Veterinary Technician
Etheridge Animal Hospital
05.2023 - 07.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications to animals under the supervision of a veterinarian, ensuring proper dosage
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Restrained animals to protect veterinarians from potential harm.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
Wait Staff Member
Spring Garden Restaurant
04.2021 - 10.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Biological And Physical Sciences
Lincoln Land Community College
Springfield, IL05.2026
High School Diploma -
Taylorville Sr. High School
Taylorville, IL05.2024
Skills
- CPR Certified
- COVID Testing
- Problem-solving Skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Pharmacology Knowledge
- Medicare and Medicaid Process
- Advanced Math Skills
- Regulatory Compliance
- Drug Interaction Awareness
- FDA Drug Safety Guidelines
- Patient education and counseling
- New Hire Onboarding
- Analytical Thinking
- Relationship Building
- Insurance Claim Processing Software
- Pharmacy Management Software
- Vital signs
- Customer Service
- Appointment Scheduling
- Medical Terminology
- POS System Operation
- Professional Appearance
- Allergy Awareness
- Team Player
- Reliable and Responsible
Timeline
Veterinary Technician
Etheridge Animal Hospital
05.2023 - 07.2023
Pharmacy Technician
Walgreen's Pharmacy
11.2022 - Current
Wait Staff Member
Spring Garden Restaurant
04.2021 - 10.2022
Associate of Science - Biological And Physical Sciences
Lincoln Land Community College
High School Diploma -
Taylorville Sr. High School
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