NICOLE ENNIS
Cumberland,RI
Summary
Visionary and results-driven Registered Nurse executive with 19+ years of progressive healthcare leadership experience spanning clinical operations, nursing supervision, business development, care coordination, and healthcare strategy. Proven success leading multidisciplinary teams, driving census growth, optimizing revenue streams, improving patient outcomes, and aligning nursing practice with organizational goals. Recognized for advancing quality standards, enhancing patient experience, and delivering measurable operational improvements.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Nursing and Clinical Services
Manet Community Health Center
Quincy, Massachusetts
02.2023 - Current
- Responsible for all clinical operations for 10 different sites across the state of Massachusetts.
- Collaborate with the CMO, COO, CHRO, and physician leads to implement operational solutions for clinical issues.
- Lead nursing and medical support staff, optimizing daily performance and care delivery.
- Conduct staff orientation and training to uphold high-quality standards.
- Developed patient care programs while managing nursing budgets and service planning.
- Advised senior management on nursing best practices to elevate patient care quality.
- Perform competency assessments of clinical staff to ensure safety and compliance.
- Review incident reports submitted by all staff related to any adverse events, patient complaints, and staff events.
- Coordinate medical and health services in compliance with government regulations and policies set by the board of trustees.
- Implemented changes needed to correct deficiencies found during government inspections.
- Responsible for approving all staff timesheets, payroll bi-weekly, and all vacation requests.
- Monitors and reconciles the ordering of immunizations and stock medications.
- Responsible for all schedules for clinical staff across all buildings, all call-outs, and coverage changes.
- Infection Prevention Nurse/Surveillance for All Sites.
- Responsible for all clinical departments, including RN Triage, Women's Health, RN Care Managers, Care Coordinators, and Medical Assistants.
- Provide back-up coverage for MAT/OBOT nurses on an as needed basis for Sublocade, Vivitrol, and Brixadi injections.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Director of Nursing
New England Sinai Hospital-TCU
Stoughton, MA
07.2023 - 02.2024
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Created reports summarizing patient outcomes based on data collected from various sources.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Inspected medical equipment regularly to ensure it is functioning properly before use by patients or staff members.
- Analyzed trends in patient care activities such as medication errors or falls within the facility.
- Advised physicians on best practices related to prescribing medications or treatments for patients under their care.
- Assessed competency of clinical staff to promote quality, continuity and safety.
- Implemented changes needed to correct deficiencies found during government inspections.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
Regional Director of Business Development
MARQUIS HEALTH CONSULTING SERVICES
Providence, RI
09.2022 - 07.2023
- Responsible for driving strategies for census development across the Rhode Island region
- Provide leadership, supervision, oversight and development to a team of 5 Clinical Liaisons in the field
- Solicit, cultivate, and manage physician and hospital relationships, as well as business development and partnership opportunities for the Rhode Island region
- Oversee, and ensure each of the seven facilities meets census goals and annual budget projections
- Conduct market assessments and develop strategies to maximize admissions with the clinical team
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
- Implemented successful business strategies to increase revenue and target new markets.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Monitored progress by establishing plans, budgets and measuring results.
- Liaised with channel partners to build business.
Director of Business Development
REHABILITATION HOSPITAL OF RHODE ISLAND/KINDRED
North Smithfield, Rhode
Island
04.2021 - 09.2022
- Responsible for implementing a comprehensive business plan to ensure Census and Mix
- Forecasts are met and/or exceeded
- Managing Director over the Clinical Liaison team and admission teams
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Defined and integrated roles, responsibilities and processes for business team and data management organization
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
- Led change and transformation across business areas to deliver benefits and align company resources
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results
- Leveraged industry trends and competitive analysis to improve customer relationship building
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
Registered Nurse, Supervisor
REHABILITION HOSPITAL OF RHODE ISLAND
North Smithfield, Rhode Island
10.2019 - 09.2022
- Managed patient care from admission to discharge
- Administered medications via oral, IV and intramuscular injections and monitored responses
- Provided direct patient care, stabilized patients and determined next course of action.
- Monitored employee productivity to provide constructive feedback and coaching.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Created, implemented and evaluated patient care plans with medical team.
- Monitored patients after surgery, answered questions and provided home care strategies.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coordinated employee schedules according to shift changes and availability.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
Care Transitions Coordinator, RN
AMEDISYS HOME HEALTH
WARWICK, RI
07.2018 - 07.2020
- Clinical Liaison/RN working in tandem with healthcare professionals, medical staff and patients to create, manage, and maintain a patient's health plan and ensure continuity of care
- Develops interdisciplinary care plans and by participating in meetings; coordinating information and care requirements with other care professionals ; resolving issues that could affect smooth care progression; foster peer support and provides education to others
- Monitors delivery of care by completing patient rounds; documenting care; identifying progress toward desired outcomes
- Confidently acts as the patient's advocate and the care team's representative
- Effectively communicates between medical staff, patients and family
- Develops patient goals and monitors progress
- Facilitates patient involvement in his or her own personal care by providing education and necessary information required for successful transition to home
- Strong organizational skills which are necessary to systematize a care plan for several different patients Highly developed written and verbal communication skills which helps expedite and facilitate patient understanding of health needs while maintaining a high level of respect and confidentiality for patient
- Successfully guides patients and teams with compassion, while demonstrates a complete understanding of healthcare procedures and practices.
Clinical Science Consultant
MERCK AND COMPANY, INC
WHITEHOUSE STATION, NJ
07.2016 - 06.2018
- Responsible for the antifungal/c-dif therapeutic line of the Merck antibiotic hospital portfolio
- Successfully launched two new products in a 6 month time span
- Exceeded plan at 105% for total portfolio.
Clinical Science Consultant
BOEHRINGHER-INGELHEIM PHARMACEUTICALS, RIDGEBURY
, CT
06.2011 - 07.2016
- BOSTON SOUTH, RHODE ISLAND & CT
- A leadership position in a growing healthcare company that utilized my experience in sales as well as my education in healthcare
- Successfully ranked number 22 for sales and 125.01% to plan
- Provide leadership and direction to 16 Specialty, Hospital and Primary Care Representatives selling Respiratory products to providers
- Accountable for achieving divisional forecasted sales objectives, maintaining and growing base business, adoption of new technology as well as getting the sales representatives aligned around common goals and objectives that support the company vision and mission
- Maintain and utilize expert clinical knowledge and highly effective selling skills in order to influence targeted health care professionals to appropriately increase recognition, diagnosis and treatment rates within Boehringer-Ingelheim marketed disease state
- Execute brand strategies to ensure a consistent company sales and marketing message
- Responsible for contributing to increasing sales growth for Spiriva and Pradaxa as well as growing the anticholinergic and anticoagulant markets as a whole by increasing penetration and improving profitability of key accounts throughout Rhode Island and Connecticut
- Adept at providing expertise in the technology of Spirometry, cost reduction methodologies, billing and coding techniques, creative approaches to improving clinical process and safety outcomes for the caregiver and the patient
- Facilitate trainings for Boehringer-Ingelheim representatives and customers on emerging trends, new innovations and critical success factors in Spirometry
- Provide in-depth ”American Association for Respiratory Care” Spirometry training for physicians, Medical Assistants, RN's and other staff members
- This is a 2 hour training that provides a lecture and hands on training to enable precise, accurate testing to patients to ensure proper diagnosis of COPD and ensure proper differentiation of asthma from COPD according to the GOLD guidelines
- Responsible for directly managing the educational opportunities for 16 primary care Education representatives’ territories as well as coaching them on sales skills an scientific acumen
- Provided over 25 “AARC” Spirometry in-service from, to providers and their staff with strong follow through, resulting in increase in market share increases for Spiriva in the ranges of 30% to 60%.
Senior Professional Representative
MERCK & CO., INC,
WHITEHOUSE STATION, NJ
01.2001 - 06.2011
- Instrumental in the successful launch of Januvia in a highly competitive and controlled managed care market place
- Ranked number 1 in the district for market share and volume of new prescriptions even tough
- Januvia was NDC locked or covered at the third tier on managed care plans for the first full year of its life cycle.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Registered Nurse, Medical-Surgical Unit
The Miriam Hospital
PROVIDENCE
01.2000 - 01.2002
- Management of patient assignment on medical-surgical and cardiovascular unit
- Utilized strong assessment skills to determine patient care
- Perform hourly rounding to ensure patients safety
- Monitor post-op vitals, set up PCA, fluids, reviewed post-op order provided age and culturally appropriate care
- Identified deviations and wellness changes and made recommendations, adjustments, and reports
- Maintained safe, caring environments for patients and families
- Complied with HIPAA guidelines in all areas of work
- Provided top-notch care, implementing infection control procedures to protect patients and staff
- Maintained accurate and complete records
- Recognized changes requiring nursing intervention and implemented appropriate care to avoid risks
- Consulted and coordinated with healthcare team members to assess, plan, implement, and evaluate patient care plans
- Recorded patients' medical information and vital signs
- Educated patients, family members, and caregivers on conditions and treatment protocols to aid in compliance and improve outcomes
- Administered prescribed medications and monitored patients for side effects and adverse reactions
- Maintained accurate, detailed reports and records
- Consulted with healthcare team to plan and implement patient treatment protocols.
Education
Bachelors of Arts - Psychology
University of Rhode Island
05.2000
Bachelors of Science - Nursing
University of Rhode Island
Kingston, Rhode Island, RI05.2000
Certification
- Registered Nurse in the State of Rhode Island- RN47431, Expires 3/1/2025
- Registered Nurse in the State of Massachusetts- RN2386111, Expires 1/1/2026
- BLS: Expires 3/2026
- IPC: Infection Control Certification
References
References available upon request.
Timeline
Director of Nursing
New England Sinai Hospital-TCU
07.2023 - 02.2024
Director of Nursing and Clinical Services
Manet Community Health Center
02.2023 - Current
Regional Director of Business Development
MARQUIS HEALTH CONSULTING SERVICES
09.2022 - 07.2023
Director of Business Development
REHABILITATION HOSPITAL OF RHODE ISLAND/KINDRED
04.2021 - 09.2022
Registered Nurse, Supervisor
REHABILITION HOSPITAL OF RHODE ISLAND
10.2019 - 09.2022
Care Transitions Coordinator, RN
AMEDISYS HOME HEALTH
07.2018 - 07.2020
Clinical Science Consultant
MERCK AND COMPANY, INC
07.2016 - 06.2018
Clinical Science Consultant
BOEHRINGHER-INGELHEIM PHARMACEUTICALS, RIDGEBURY
06.2011 - 07.2016
Senior Professional Representative
MERCK & CO., INC,
01.2001 - 06.2011
Registered Nurse, Medical-Surgical Unit
The Miriam Hospital
01.2000 - 01.2002
Bachelors of Arts - Psychology
University of Rhode Island
Bachelors of Science - Nursing
University of Rhode Island