Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Ewing

Allendale,MI

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Holz Motors - Chevrolet. Skilled in database management and customer service management, adept at mentoring teams to exceed sales goals. Achieved significant improvements in client retention and process efficiency, leveraging both technical and interpersonal skills to drive business success.

Overview

12
12
years of professional experience

Work History

Service Scheduling Coordinator

Holz Motors - Chevrolet
02.2021 - 08.2024


  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing and receiving daily calls to build partnerships and achieve sales quota.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Finishing Inspector

Quad Graphics
12.2019 - 11.2020
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
  • Started and observed equipment operations to automatically sort and inspect materials and products.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Examined products for imperfections and defects.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.

Head Cashier

Menards
02.2016 - 11.2018
  • Resolved escalated customer disputes with special actions such as discounts.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Educated employees on register use, merchandising, and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.

Mobile Phone Sales Associate

MarketSource
08.2014 - 02.2016
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Team Lead

Sonic
02.2013 - 10.2014
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly and accurately counted drawers at start and end of each shift.

Education

Associate of Science - Business

Milwaukee Area Technical College
Milwaukee, WI
06.2016

High School Diploma -

Oak Creek High School
Oak Creek, WI
06.2014

Skills

  • Recordkeeping
  • Business Administration
  • Information Collection
  • Database Management
  • Equipment Operation
  • Project Management
  • Report Writing
  • Blueprint Reading
  • Customer Service Management
  • Stock management
  • Training and coaching
  • POS Systems

Timeline

Service Scheduling Coordinator

Holz Motors - Chevrolet
02.2021 - 08.2024

Finishing Inspector

Quad Graphics
12.2019 - 11.2020

Head Cashier

Menards
02.2016 - 11.2018

Mobile Phone Sales Associate

MarketSource
08.2014 - 02.2016

Team Lead

Sonic
02.2013 - 10.2014

Associate of Science - Business

Milwaukee Area Technical College

High School Diploma -

Oak Creek High School

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Hailey Ewing