Hailey Fanning
Abilene,TX
Summary
Proactive employee with comprehensive experience in creating a welcoming atmosphere, expertly handling customer complaints, and mastering POS systems. Adept at maintaining cleanliness, managing time effectively, and contributing to team efficiency. Bringing strong customer service skills, coffee and tea expertise, and a positive, team-oriented attitude. Skills in graphic design including typography, branding, and innovative design.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Salty Roan Bakehouse
09.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Tea2go
05.2022 - 09.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Front of House Employee
Ingram Cleaners
05.2024 - 08.2024
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Welcomed customers with a warm, genuine attitude to create a pleasant atmosphere
- Handled all transactions
- In downtime, folded laundry, racked clothes, whatever was asked of me
General Employee
Primetime FEC
06.2021 - 07.2022
- Assisted team members with tasks that require group effort.
- Performed general housekeeping and cleaning tasks.
- Worked at every possible "station" i.e. Snack Bar, Control Counter, the children's area, parties, and occasionally fixing bowling lanes/ other minor maintenance
- learned to effectively work well with groups as the team there is very large
Education
Secondary Education
Cisco College
Abilene, TX05-2026
High School Diploma -
Wylie High School
Abilene, TX05-2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- POS Systems
- Graphic Design
- Coffee and tea expertise
- Time Management
- Attention to Detail
- Relationship Building
Certification
- CPR Certification
- Photoshop Certified
Timeline
Barista
Salty Roan Bakehouse
09.2024 - Current
Front of House Employee
Ingram Cleaners
05.2024 - 08.2024
Barista
Tea2go
05.2022 - 09.2024
General Employee
Primetime FEC
06.2021 - 07.2022
- CPR Certification
- Photoshop Certified
Secondary Education
Cisco College
High School Diploma -
Wylie High School
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