Hailey Ferguson
Minden,LA
Summary
Proven leader in operations management and business development, I enhanced team productivity and profitability at Community Care Partners by transforming underperforming units and fostering strong relationships. Skilled in supply chain management and staff training, I achieved significant improvements in performance and customer satisfaction, demonstrating a keen ability to manage resources and develop talent effectively. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.
Overview
13
13
years of professional experience
Work History
Area Manager of Urgent Care
Community Care Partners
07.2019 - 07.2024
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Managed inventory through detailed monitoring of daily operations.
- Drove revenues and team morale.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Dedicated to expanding client bases by building lasting relationships.
- Transformed underperforming teams into productive, profitable teams.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Supervised 3 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Generated financial and operational reports to assist management with business strategy.
- Coordinated with other district managers to actualize performance improvement strategies.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Used resourcefulness and skills to find replacement supplies, equipment and medicine to fill shortages.
- Used sample prep equipment to prepare for drug tests.
- Read and interpreted documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Summarized test results and activities for management via verbal updates or written reports.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Consulted with outside professionals and specialists about tests and testing results.
- Documented and verified patient information using laboratory information system.
- Conducted wide range of laboratory tests and recorded results.
- Assisted in recruitment and hiring of new recreation staff.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Trained staff members on conducting events and following safety procedures.
Substitute Teacher
Webster Parish School Board
08.2011 - 07.2019
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided instruction for students in core subject areas.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Assigned, explained and graded homework.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Monitored student performance and provided feedback to inform instruction.
- Collaborated with other educators to plan and review instruction.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ12.2024
Skills
- Operations Management
- Business development and planning
- Supply Chain Management
- Relationship building and management
- Order Management
- Controlling costs
- Talent review
- Operations
- Employee Scheduling
- Staff Training and Development
- Resource Allocation
- Staff Management
- Performance Management
Timeline
Area Manager of Urgent Care
Community Care Partners
07.2019 - 07.2024
Substitute Teacher
Webster Parish School Board
08.2011 - 07.2019
Bachelor of Science - Health Administration
University of Phoenix
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