Hailey Fleming
Coeburn,VA
Summary
Motivated nursing professional with experience in compassionate patient care. Known for strong clinical skills and commitment to health promotion. Provided patient care and supported healthcare teams in fast-paced environments. Demonstrated effective communication and critical thinking skills, ready to contribute to a collaborative healthcare environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nurse Intern
Ballad Health
Norton, VA
09.2025 - Current
- Assisted with patient assessments and monitored vital signs to ensure optimal care.
- Collaborated with nursing staff to implement effective treatment plans for diverse patient needs.
- Administered medications and documented patient responses in electronic health record systems.
- Supported daily living activities for patients, enhancing their comfort and recovery experience.
- Participated in multidisciplinary team meetings, contributing insights on patient progress and care strategies.
- Developed skills in bedside manner through direct interaction with patients during rounds and care delivery.
- Promoted a safe and clean environment, adhering to infection control policies and procedures at all times.
- Assisted in the administration of medications, ensuring accurate dosages for optimal patient outcomes.
- Developed trusting relationships with patients and families through empathetic communication and active listening.
- Assisted with successful completion of daily tasks such as bathing, dressing, feeding or assisting with ambulation for patients.
- Improved patient care by providing compassionate and attentive support during clinical rotations.
- Demonstrated strong clinical skills while rotating through various hospital units, including emergency room, ICU, and pediatrics.
Call Center Representative
SYKES
Wise, VA
08.2023 - 01.2024
- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through tailored solutions.
- Utilized CRM software to document interactions, improving case tracking and response times.
- Collaborated with team members to streamline processes, resulting in increased call handling efficiency.
CNA
Addus Home Health Care
Johnson City, TN
08.2022 - 08.2023
- Streamlined workflow processes by implementing organization strategies within the caregiving environment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Ballad Health
Bristol VA
10.2020 - 08.2022
- Provided compassionate patient care, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with medication administration and vital sign monitoring for improved patient outcomes.
- Maintained accurate patient records, contributing to effective communication and continuity of care.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans for patients.
- Trained new CNA staff on best practices in patient care protocols and safety measures.
- Educated patients and families on health management strategies, enhancing self-care skills and understanding.
- Monitored changes in patient conditions, promptly reporting concerns to nursing staff for timely interventions.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
LPN - Practical Nursing
Mountain Empire Community College
Big Stone Gap, VA07.2026
High School Diploma -
Eastside High School
Coeburn, VA05.2020
Skills
- Vital signs monitoring
- Ethical practice
- Clinical judgment
- Health promotion
- Compassionate care
- Electronic charting
- Direct patient care
- Documentation accuracy
- Family education
- Nursing team support
- Critical thinking
- Decision-making
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Nurse Intern
Ballad Health
09.2025 - Current
Call Center Representative
SYKES
08.2023 - 01.2024
CNA
Addus Home Health Care
08.2022 - 08.2023
CNA
Ballad Health
10.2020 - 08.2022
LPN - Practical Nursing
Mountain Empire Community College
High School Diploma -
Eastside High School