Hailey Fletcher
Bel Air,MD
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Demonstrates strong leadership capabilities, enduring adherence to all occupational health and safety regulations. Goal-oriented and meticulous professional with outstanding communication skills. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, positive nature with excellent people skills. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with hands-on experience in administrative roles. Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Skilled to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Very personable and organized individual.
Overview
2
2
years of professional experience
Work History
Receptionist
Nail Design
Bel Air, MD
04.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Nail Tech Apprentice
Nail Design
Bel Air , Md
04.2023 - Current
- Responded promptly to customer inquiries and complaints.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Prepared customers' nails in soapy water using swabs, files and orange sticks.
- Provided excellent customer service through friendly interactions with clients.
- Shaped and smoothed nails with files, emery boards and rotary tools.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Completed daily customer appointments and updated master schedule.
- Prepared nail cuticles using cuticle cutters to push back and scissors or nippers to trim.
- Performed high volume of daily customers gel, acrylic and natural manicures.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Utilized customer feedback to improve services offered at the salon.
- Ensured that safety protocols were followed during each service provided.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
Cashier
Panera
Bel Air, MD
08.2022 - 04.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Education
High School Diploma -
Bel Air High School
Bel Air, MD06-2023
Skills
- Attention to detail
- Friendly, positive attitude
- Safety drills
- Safety checklists
- Safety knowledge
- Pool safety
- Scheduling
- Administrative support
- Greeting and seating clients
- Reception desk management
- Documentation and reporting
- Time management
- Performance improvement
- Appointment scheduling
- Verbal and written communication
- Multitasking and prioritization
- Schedule management
- Meeting preparation
- Recordkeeping and bookkeeping
- Supply management
- Data inputting
- Organization skills
- Customer service
- Team building
- Teamwork and collaboration
Timeline
Receptionist
Nail Design
04.2023 - Current
Nail Tech Apprentice
Nail Design
04.2023 - Current
Cashier
Panera
08.2022 - 04.2023
High School Diploma -
Bel Air High School
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