Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Hailey Flores

Houston,TX

Summary

Dedicated front office representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Elite Dermatology
02.2021 - Current
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected room deposits, fees, and payments.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Office Receptionist

Texas Dermatology Associates
11.2017 - 02.2021
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
  • Collected payments, processed transactions and updated relevant records.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Answered questions about and trained 2 employees on EMA
  • Maintained clean reception area to promote positive, professional environment for clients.

Medical Receptionist

Fondren Orthopedic Group LLP
10.2016 - 11.2017
  • Greet persons entering establishment, determine nature and purpose of visit, direct or escort them to specific designations
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Verify insurance and update insurance
  • Collect payments
  • Answer telephones and direct calls to appropriate staff.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Education

High school diploma -

Scarborough High School
Houston, TX
01.2015

Associates in Computer Networking & System Administration -

Houston Community College
Houston, TX
01.2015

Skills

  • Customer service
  • Sales
  • Call Routing
  • Confidentiality handling
  • Scheduling appointments
  • Attention to Detail

Additional Information

Bilingual in Spanish and English

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Elite Dermatology
02.2021 - Current

Front Office Receptionist

Texas Dermatology Associates
11.2017 - 02.2021

Medical Receptionist

Fondren Orthopedic Group LLP
10.2016 - 11.2017

High school diploma -

Scarborough High School

Associates in Computer Networking & System Administration -

Houston Community College

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Hailey Flores