Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Foster

Olean,NY

Summary

Proactive Inside Sales Coordinator with a business-oriented approach and the drive to be successful. Passionate and determined with exceptional skills in building and maintaining client relationships and supporting talented sales teams.

Overview

12
12
years of professional experience

Work History

Inside Sales Coordinator

Control Chief Corporation
01.2016 - Current
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Coordinated with warehouse department to pull products for customers.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Initiated sales calls to existing customers to replenish inventories.
  • Answered incoming customer calls daily.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.

Customer Service Representative

Control Chief Corporation
01.2016 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Stockroom Clerk

Control Chief Corporation
01.2016 - Current
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Shelved new and returned inventory according to proper storage procedures.
  • Completed cycle counts and full inventory audits.
  • Managed product inventories and stocked product lines.
  • Maintained orderly stockroom for ease of retrieval.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Performed weekly inventory counts to verify stock levels.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Picked and packed order items.
  • Stocked shelves, racks and cases with new or transferred merchandise.

Before and After School Care Assistant

Olean Family YMCA
09.2014 - 01.2016
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Offered tutoring and mentoring to school-aged children in need of additional support.
  • Implemented daily routines and activities to stimulate and engage children.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.

Lifeguard

Bartlett Country Club
06.2011 - 09.2013
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Educated patrons on safety protocols and enforced safety rules.

Education

Medical Billing And Coding

Jamestown Community College
Jamestown, NY
12.2025

High School Diploma -

Olean High School
Olean, NY
06.2013

Skills

  • Direct Sales
  • Client Relationships
  • Sales Support
  • Telephone and Email Etiquette
  • Product Sales
  • Customer Service
  • Time Management

Timeline

Inside Sales Coordinator

Control Chief Corporation
01.2016 - Current

Customer Service Representative

Control Chief Corporation
01.2016 - Current

Stockroom Clerk

Control Chief Corporation
01.2016 - Current

Before and After School Care Assistant

Olean Family YMCA
09.2014 - 01.2016

Lifeguard

Bartlett Country Club
06.2011 - 09.2013

Medical Billing And Coding

Jamestown Community College

High School Diploma -

Olean High School

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