Hailey Frankhouser
Belton
Summary
Versatile and results-driven professional with a proven track record at Starbucks, adept at managing high-volume environments and leading teams of up to 10. Skilled in POS system operation and conflict resolution, I excel in enhancing customer satisfaction and streamlining operations, contributing to significant sales growth and operational efficiency.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
08.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Troubleshot equipment to reduce service calls and downtime.
Sommelier
JKowboy
07.2021 - 12.2021
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inbound Customer Service Representative
Custom Ink, LLC
08.2018 - 08.2021
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered phone calls and online chats with a friendly greeting to create positive inbound calling experience for customers.
- Primarily worked through the online chat system speaking with 3+ customers at once. Maintaining an organized system to provide the best experience for each individual customer.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered technical support such as Design Assistance, Pricing, help setting up different order options for online purchases and helped customers navigate the website to facilitate buying process.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Actively achieved personal daily goals forward of $3,600 in sales and bring in more than $60,000 is sales a month.
Style Consultant
Target
08.2017 - 07.2018
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Supported reception efficiency by taking phone calls, inputting daily goals for our team and managed customers in and out of the department.
- Kept work areas, tools and equipment clean to minimize risk of theft and maintain a safe environment for both customers and employees.
- Scanned packages and boxes and moved to loading dock for shipment.
- Efficiently prepared product packages based on shipment needs, packing necessities and customer requests.
Picking Packer Associate
Khols Warehouse
06.2017 - 08.2017
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
- Documented production information via daily system logs and discussed issues with management.
- Quickly and properly wrapped and boxed products maintaining uniformity to meet fulfillment targets.
- Checked packing slips and other documentation to appropriately box items requested by customers.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
Sales Consultant
Lady Foot Locker
02.2017 - 06.2017
- Implemented up-selling strategies, encompassing recommendations of clothing, shoes, and complementary purchases.
- Responded to telephone and in-person requests for information.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained a clean workspace for both customer facing and sales associates.
Education
Bachelors - Applied Psychology
Arizona State University
Tempe, AZRIDQC- Residential Interior Design Qualification - Interior Design
New York Institute of Art And Design
New York, NY10.2021
High School Diploma -
North Valleys High School
Reno, NV06.2017
Skills
- High-volume call centers and online chat system
- Inbound sales
- Documentation and reporting
- Product knowledge
- Typing skills - 55-60 wpm
- Written and oral communication
- LiveChat
- Organizational skills
- Adaptability
- Management of a team consisting of up to 10 people
- Cash handling
- Employee training
- Workplace safety
- Customer-oriented
- Conflict resolution techniques
- Inventory management
Accomplishments
- Bachelors in Psychology - Current
Languages
English
Native or Bilingual
Certification
Food Handlers Certification
- Occupational Safety & Health Administration Certification (OSHA 30) - Occupational Safety and Health Administration.
- Texas State Driver's License
Timeline
Shift Supervisor
Starbucks
08.2021 - Current
Sommelier
JKowboy
07.2021 - 12.2021
Inbound Customer Service Representative
Custom Ink, LLC
08.2018 - 08.2021
Style Consultant
Target
08.2017 - 07.2018
Picking Packer Associate
Khols Warehouse
06.2017 - 08.2017
Sales Consultant
Lady Foot Locker
02.2017 - 06.2017
Bachelors - Applied Psychology
Arizona State University
RIDQC- Residential Interior Design Qualification - Interior Design
New York Institute of Art And Design
High School Diploma -
North Valleys High School
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