Hailey Franklin

• Handled responsibilities of the front end in the role of acting CEC.
• Support MOD shifts when required.
• Managed the daily reconciliation of registers and assembled deposit documentation.
• Provided truck and merchandising assistance.
• Conducted phone screenings to assess applicant suitability.
• Directed orientation sessions effectively and efficiently.

• Managed inbound emails and provided prompt responses.
• Coordinated room bookings and guided trip plans.
• Organized and stored invoices.
• Delivered deposits to bank and balanced checkbook.
• Verified and documented new stock arrivals.
• Photographed items for online display.

• Managed merchandise ordering and maintained inventory levels.
• Create and present floral arrangements.
• Coordinate with customers on funeral arrangements, wedding plans, and special event preparations.
• Design and execute balloon arrangements
• Performed additional operational duties as situations demanded.

• Handled operational duties for two satellite sites including schedules, hiring processes, supply orders and new employee training.
• Developed creative and unique floral displays.
• Managed sales floor, enhancing product displays.
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• Manually logged weekly order entries.
• Daily balancing of registers and preparation of deposit.
• Maintained orderly files to assist audit processes each month.
• Handled weekly processing and pricing of truck deliveries.
• Utilized Kronos for schedule management.
• Handled various tasks at management's directive.

• Manage all aspects of personnel operations.
• Drive credit and email capture at the point of sale.
• Developed motivational strategies to boost employee engagement.
• Assumed Manager on Duty responsibilities during assigned shifts.
• Maintain product displays across all departments.
• Handled various in-store cash processes.
• Coordinated weekly and break schedules for cashiers.
• Led training sessions for onboarding new employees.
• Directed markdown team and managed Table and Tower program.

Accumulated comprehensive knowledge by working in all positions except salaried ones during a 13-year period.