Hailey Fuller
Orangeburg,South Carolina
Summary
High-Achieving employee offering an extensive background Providing Exceptional Service, Building Loyal Relationships, Solving Problems, & Increasing Sales.
- Dynamic customer service professional experienced in both call-center and retail store settings.
- Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
- Highly professional—dependable, reliable and able to perform duties with minimal supervision.
Overview
6
6
years of professional experience
Work History
CSR/Data Entry Clerk
Spectrum
Louisville, KY
06.2021 - 01.2024
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Gathered feedback from customers regarding products and services.
- Analyzed call trends to identify areas of improvement for customer service processes.
- Developed strategies to improve quality of customer service delivery.
- Assisted in the development of customer service procedures and policies.
Administrative Clerk
Work From Home
Dayton, OH
07.2018 - 06.2021
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Performed data entry duties to update client information in databases.
- Provided assistance to other departments when needed.
- Answered inquiries from customers regarding services or products offered by the company.
- Organized and maintained filing systems both electronically and manually.
- Ordered supplies and equipment as needed.
- Compiled statistical reports related to sales activity, inventory levels, customer satisfaction surveys and other relevant data.
- Resolved customer complaints in a timely manner.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Education
GED -
Sout Carolina Youth Challenge Academy
06-2018
Skills
- Complaint Handling
- Inbound and Outbound Calling
- Call Management
- Scheduling
- Account Updating
- Data Entry
- Paperwork Processing
- Customer Service
- Active Listening
- 10-Key
- Payment Processing
- Receiving Support
- Product Sales
- Administrative Support
- Positive and Professional
- Business Development Understanding
- Follow-Up Skills
- Retail Sales Customer Service
- Stock Management
- Shipping and Receiving Understanding
- Critical Thinking
- Microsoft Outlook
- Spreadsheets
- Courteous Demeanor
- Call Center Operations
- Data Collection
- Conflict Resolution
- Product Knowledge
- Complaint Resolution
- Appointment Scheduling
- Consultative Sales
- Information Security
- Retail Marketing
- Microsoft PowerPoint
- Typing Proficiency
- Grammar
- Customer Relationship Management (CRM)
- Researching
- Tactful and Diplomatic
- Technical Support
- Microsoft Excel
- Dispute Resolution
- Call Triaging
- Service Upselling
- In-Store Support
- Research
- Proofreading
- Typing [Number] WPM
- Customer Relations
- Building Rapport
- Documentation
- Professional Telephone Demeanor
- Reading Comprehension
- Customer Consulting
- Order Fulfillment
- Order Processing
- Customer Education
- Calendaring
- Coordination
- Quality Control
- Credit Card Payment Processing
- High-Energy Attitude
- Sales Expertise
Timeline
CSR/Data Entry Clerk
Spectrum
06.2021 - 01.2024
Administrative Clerk
Work From Home
07.2018 - 06.2021
GED -
Sout Carolina Youth Challenge Academy
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