Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Garcia

Waukesha,WI

Summary

Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. With excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.

Overview

6
6
years of professional experience

Work History

Live-In Caregiver

IRIS
Waukesha, WI
06.2020 - Current
  • Helped client perform grooming, bathing and other hygiene tasks.
  • Provided companionship to client through conversation, activities and positive interactions.
  • Cooked and served meals to clients according to dietary needs.
  • Picked up groceries, prescriptions and other items for client.
  • Encouraged client independence as much as possible to promote mental and physical fortitude.
  • Monitored client activity to prevent injuries and responded promptly to emergencies.
  • Drove clients to appointments, errands and special events.
  • Monitored records of client behavior, health and activities and significant changes.
  • Built strong and trusting rapport with client and loved ones.
  • Obtained sources of entertainment for client to provide full and enjoyable daily activities.
  • Consulted with client care team to continually update care plans.
  • Partnered with registered nurses and physiotherapists to provide care to patient.
  • Responded promptly to dangerous incidents and emergency situations by adhering to proper procedures.
  • Communicated client conditions with family members and explained treatment options.

Customer Service Representative

Xperience Fitness of Hales Corners
West Allis, WI
01.2017 - 05.2020
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Consulted with customers to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Bachelor of Science - Information Technology/Cybersecurity

Southern New Hampshire University
Hooksett, NH
08.2024

High School Diploma -

West Allis Central
West Allis
01.2016

Skills

  • Proper phone etiquette
  • Coordination skills
  • Wound care
  • Meal preparation
  • Housekeeping
  • Client satisfaction
  • Conflict resolution
  • People skills
  • Multitasking
  • Medication administration

Timeline

Live-In Caregiver

IRIS
06.2020 - Current

Customer Service Representative

Xperience Fitness of Hales Corners
01.2017 - 05.2020

Bachelor of Science - Information Technology/Cybersecurity

Southern New Hampshire University

High School Diploma -

West Allis Central

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Hailey Garcia