Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Hailey Garcia

Oxnard,CA

Summary

Experienced sales professional with a strong background in customer service and sales. Ready to bring a high level of professionalism to the front desk. Recognized for adeptly handling customer inquiries and delivering valuable solutions, contributing to the overall success of the team. Known for being highly reliable and adaptable. Committed to achieving results and fostering a collaborative work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Sales Associate

Amazing Lash Studio
07.2024 - Current
  • Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
  • Assists studio manager
  • Answers incoming calls
  • Schedules and confirms appointments for guests and members
  • Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.
  • Prepare guest records for treatments
  • Maintain cleaning, organizing, and maintaining lobby and studio public areas
  • General administrative and clerical support
  • Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Key Holder/Sales Associate

Swarovski
09.2023 - 07.2024
  • Responsibilities include having store key, key for any locked cabinet or case, ensuring the store's cleanliness, written and verbal communication, computer literacy, activating inactivating store alarm
  • Open and close store
  • Able to understand the sales goals and help drive the sales while meeting interpersonal and set goals
  • Ensuring the store is running properly
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.

Sales Associate

Bath & Body Works
08.2023 - 12.2023
  • Greet and receive consumers
  • Attend to consumers closely to determine their needs
  • Offer product knowledge and services
  • Cashiering and cash handling
  • Stock items as well as help prepare for upcoming sales promotions
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Nike Sales Associate

NIKE
11.2022 - 08.2023
  • Provided consumers help on products, engaged with consumers in order to sell giving knowledge on the products
  • Welcomed and received clients
  • Helped with the cleanliness of the store
  • Stocked items onto the sales floor

Sales Associate

Calvin Klein
07.2021 - 08.2022
  • Operated the cash register, collected payments, and proved accurate change
  • Helped customers find specific products, answered questions and offered product services
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Pacifica High School
Oxnard, CA
06-2022

Skills

  • Goal-Oriented
  • Building Relationships
  • Microsoft Office
  • Scheduling appointments
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Honest and Dependable
  • Time Management
  • Strong Communication and Interpersonal Skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational Skills
  • Excellent Communication
  • Active Listening
  • Cash Handling

Certification

  • Basic Life Support Certification (BLS)

June 2024 to June 2026

BLS certified by the American Heart Association Basic Life Support (CPR and AED) Program.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Accomplishments

State Seal of Biliteracy

June 2022

Oxnard Union High School District

Timeline

Front Desk Sales Associate

Amazing Lash Studio
07.2024 - Current

Key Holder/Sales Associate

Swarovski
09.2023 - 07.2024

Sales Associate

Bath & Body Works
08.2023 - 12.2023

Nike Sales Associate

NIKE
11.2022 - 08.2023

Sales Associate

Calvin Klein
07.2021 - 08.2022

High School Diploma -

Pacifica High School

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Hailey Garcia