Hailey Garrison
Barstow,CA
Summary
Results-driven retail leader with proven success as a Starbucks Store Manager, skilled in team development, operational efficiency, and customer service excellence. Seeking to bring strong leadership, inventory management, and community engagement skills to a position at Tractor Supply Company, contributing to operational growth and a positive customer experience
Overview
6
6
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
06.2023 - Current
- Creates the Starbucks experience by scheduling and building plays to meet the needs of our customers and our partners.
- Tailors training plans to new partners learning style and backgrounds.
- Ensures the right products are in the right place and quantity to grow sales and minimize waste.
- Has plans in place to achieve established goals and space to adapt to the unexpected.
- Role models personal growth, through self-awareness and reflection.
- Views problems as improvements-in-waiting, and inspires partners to deliver Our Mission & Values and insure they have the information they need to achieve goals.
- Shares key information so Play Callers can run effective shifts that enable Starbucks experience.
- Empowers partners by building their capabilities through trust growth and recognition.
Shift Supervisor
Starbucks Coffee Company
05.2021 - 06.2023
- Ability to prioritize and delegate efficiently while providing great customer service.
- Responsible for performing high volume cash drops, balancing tills and the safe, and performing safe counts.
- Proficient in leading part of a high-energy, efficient team in a fast-paced environment achieving results.
- Leads a positive work environment by interacting in a professional and polite manner with customers and team members.
- Identifies teachable moments to provide redirection and coaching as needed.
- Prepares, calibrates, and monitors production levels to achieve targets.
- Resolves customer complaints and issues offering thoughtful solutions to maintain customer satisfaction.
- Proficient in deescalation and conflict resolution to maintain the third place environment.
Barista
Starbucks Coffee Company
08.2019 - 05.2021
- Followed exact recipes for mixing and preparing beverage and food items.
- Created an environment that is accessible, inclusive, and uplifting.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Made each moment right with every customer, by creating beverages and ensuring beverage quality, while connecting with customers, to obtain the Third Place environment.
- Maintained regular and consistent attendance and punctuality.
- Barista, cash handling
Education
Diploma - undefined
Independence Charter Academy
Helendale, CASkills
- Fluent & professional verbal and written communication skill
- Customer satisfaction
- Peer leadership, coaching, and mentoring
- Constructive Feedback
- Food Safety and Sanitation
- Motivational Leadership
- Time management
- Problem solving
- Team building
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
06.2023 - Current
Shift Supervisor
Starbucks Coffee Company
05.2021 - 06.2023
Barista
Starbucks Coffee Company
08.2019 - 05.2021
Diploma - undefined
Independence Charter Academy
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