Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Gartman

Saraland,AL

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

Continuum Gbl
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.

Inside Sales Representative

Slingshot INC
01.2022 - 10.2023
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

Education

Associate of Applied Science - General Studies

Coastal Alabama Community College
Bay Minette, AL
05.2022

Skills

  • Customer Service
  • First Call Resolution
  • Problem Resolution
  • Call Center Experience
  • Time Management
  • Written Communication
  • Effective Communication
  • Payment Processing
  • Attention to Detail
  • Call Documentation
  • Computer Skills

Timeline

Customer Care Representative

Continuum Gbl
11.2023 - Current

Inside Sales Representative

Slingshot INC
01.2022 - 10.2023

Associate of Applied Science - General Studies

Coastal Alabama Community College
Hailey Gartman