Hailey Gartman
Saraland,AL
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Continuum Gbl
2023.11 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Inside Sales Representative
Slingshot INC
2022.01 - 2023.10
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Education
Associate of Applied Science - General Studies
Coastal Alabama Community College
Bay Minette, AL05.2022
Skills
- Customer Service
- First Call Resolution
- Problem Resolution
- Call Center Experience
- Time Management
- Written Communication
- Effective Communication
- Payment Processing
- Attention to Detail
- Call Documentation
- Computer Skills
Timeline
Customer Care Representative
Continuum Gbl
2023.11 - Current
Inside Sales Representative
Slingshot INC
2022.01 - 2023.10
Associate of Applied Science - General Studies
Coastal Alabama Community College
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