Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Gates

Taylor,MI

Summary

I am an extremely motivated and loyal employee. My work ethic is everything to me I strive to be the very best I can be at the end of the day. I provide great customer service and an emotionally leveled work environment. I like to say I leave an impression on everyone I meet.

Overview

7
7
years of professional experience

Work History

Sales Associate

The Flowerbowl
01.2024 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build support and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Assistant Store Manager

Hungry Howies Pizza & Subs
06.2022 - 01.2024
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Monitored food cost levels
  • Prepared staff work schedules and assigned team members to specific duties
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Answered customer questions and addressed problems and complaints in person and over the phone
  • Handled complaints from customers by empathetically listening, recording details and offering solutions
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store making effective hiring decisions and fill vacancies with strong team members
  • All in all I am an extremely reliable team member
  • I always come to work to uplift my team members knowing they are having a great shift ensure that I will as well.

Waitress

Cameos family dining
08.2019 - 03.2021
  • Working at cameos family diner was one of my favorite jobs it taught me many social skills, life skills, common sense
  • I was around 17 at the time and this was my second job ever it taught me some basic skills such as these: Greeting customers, answering questions and recommending specials to increase profits
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
  • Bussed tables as needed during peak hours
  • Memorized customers orders without the need of a note pad ,meal options,the ways to identify dietary needs
  • Set up tables in between customers to reduce wait times
  • Prepared checks, itemizing total meal costs and taxes
  • Maintained polite and professional demeanor to customers to encourage inquiries and order placements
  • Completed opening and closing checklists to ensure smooth restaurant operations
  • Explained menu items, describing ingredients and cooking methods upon request
  • Provided assistance with closing tasks such as restocking supplies and cleaning equipment
  • Performed cashier duties such as taking payments, counting change, and issuing receipts
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
  • Replenished beverages when necessary
  • Assisted in preparing salads, appetizers and desserts to speed up food service
  • Informed customers of daily specials in an engaging manner
  • Developed positive relationships with regular customers through friendly conversation.

Waitress

Ted's Coney Island
01.2018 - 08.2019
  • Ted coneys island was my first job ever
  • I was around 16 at the time and a very shy kid I give my thanks to this job because I am an outgoing person due to it
  • I was able to find out kind of person I wanted to be surrounded by such a great team of people was amazing and as well I learned amazing skills that'll I'll always take with me
  • Tasks that I attended too: Filled condiments and napkin containers during slack periods
  • Served food and beverages to customers and confirmed complete orders
  • Greeted customers and provided menus
  • Answered questions about menu items, ingredients, and pricing
  • Followed all safety and sanitation regulations when handling food or drinks
  • Checked with customers to ensure that they were enjoying their meals
  • Bussed tables as needed during peak hours
  • Reconciled cash drawers at the end of shifts to verify sales totals.

Education

Lincoln Park Highschool
Lincoln Park, MI
05.2020

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Timeline

Sales Associate

The Flowerbowl
01.2024 - 10.2024

Assistant Store Manager

Hungry Howies Pizza & Subs
06.2022 - 01.2024

Waitress

Cameos family dining
08.2019 - 03.2021

Waitress

Ted's Coney Island
01.2018 - 08.2019

Lincoln Park Highschool

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Hailey Gates