Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Hailey Germoso

Staten Island,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Marketing and Communications Intern

Cause Effective
New York, NY
07.2024 - Current
  • Conducted thorough research on prospective clients, identifying key industry trends, market opportunities, and potential client needs
  • Assisted in the development of marketing materials and proposals tailored to prospective client needs
  • Utilized CRM software to track and manage client interactions, ensuring accurate and up-to-date information
  • Collaborated with team members on special projects, providing input and assistance as needed
  • Provided regular administrative and operational support to staff, ensuring smooth day-to-day operations

Lead of ONward Program

Old Navy, Gap
Staten Island
10.2020 - 06.2022
  • Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
  • Supported management team to facilitate task completion and meet performance goals
  • Delegated work to staff, setting priorities and goals
  • Implemented successful business strategies to increase revenue and target new markets
  • Evaluated performance metrics to identify areas for improvement in efficiency and effectiveness
  • Lead and manage the execution of assigned specialized functional area-merchandising or product operations
  • Promoted sales initiative to support company brand.

Customer Service Associate

ShopRite of Forest & Richmond
Staten Island
07.2017 - 09.2020
  • Collaborated with managers and other team members to solve difficult or complex customer issues
  • Maintained customer loyalty by providing fast, friendly, and knowledgeable service for routine questions and customer complaints
  • Kept customer account information current and accurate by preparing, completing, and processing forms and database changes
  • Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing, and maintaining revenue where possible.

Summer Camp Counselor

Unlimited Activities United
Staten Island
07.2015 - 08.2015
  • Protected the safety of every person enjoying recreational activities at I.S 2 by enforcing disciplined and consistent policies
  • Set up decorations, equipment and food service stand for various entertainment activities
  • Coordinated and led group activities for several campers and counselors.

Education

Bachelor of Science Economics - Minor in Business

College of Staten Island of The City University of New York
Staten Island, NY
05.2024

Skills

  • Team leadership
  • Customer service
  • Project management abilities
  • Adaptive team player
  • High-energy attitude
  • Organizational strengths
  • Interpersonal and written communication

Accomplishments

Sigma Beta Delta Honor Society

Dean's List

Certification

Responsible Conduct of Research for CUNY Researchers

Languages

Spanish
Limited

References

References available upon request.

Timeline

Marketing and Communications Intern

Cause Effective
07.2024 - Current

Lead of ONward Program

Old Navy, Gap
10.2020 - 06.2022

Customer Service Associate

ShopRite of Forest & Richmond
07.2017 - 09.2020

Summer Camp Counselor

Unlimited Activities United
07.2015 - 08.2015

Bachelor of Science Economics - Minor in Business

College of Staten Island of The City University of New York

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Hailey Germoso