Open To Work
Hailey Gifford-Dunn
Long Beach
Summary
Dynamic and reliable professional with extensive experience in hospitality and security, notably at Red Roof Inn Plus. Proven expertise in staff training and development, alongside exceptional complaint handling skills. Committed to enhancing guest satisfaction and maintaining safety standards, consistently delivering fast and efficient service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Security Officer
Marksman Security
07.2025 - 11.2025
- Monitored premises to ensure safety and security of property and personnel.
- Conducted routine patrols to identify potential hazards and enforce safety protocols.
- Responded promptly to incidents, providing assistance and reporting details accurately.
- Assisted in maintaining order during events by managing crowd control effectively.
- Utilized surveillance equipment to monitor activities and prevent unauthorized access.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Hotel Front Desk Supervisor
Red Roof Inn Plus
02.2024 - 06.2025
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new staff on customer service standards and hotel policies.
- Resolved guest inquiries and complaints promptly to enhance overall satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Box Office /Concessions Cashier
Roadhouse Cinemas
11.2023 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of concession stand areas.
- Assisted in inventory management, ensuring product availability for peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored stock levels and reported shortages to management for timely restocking.
- Collaborated with team members to enhance workflow efficiency during busy periods.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Adhered to alcohol service policies and procedures.
- Contributed to a welcoming environment by greeting customers warmly upon arrival at the concession stand.
Sales Associate
Express
05.2022 - 11.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Organized merchandise displays to maximize visual appeal and drive sales performance.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Front Desk Receptionist
La Quinta
08.2022 - 04.2023
- Greeted and assisted visitors, ensuring positive first impressions and efficient check-in processes.
- Managed multi-line phone system, directing calls to appropriate departments promptly and courteously.
- Coordinated meeting room scheduling, optimizing space utilization for staff and client meetings.
- Processed incoming and outgoing mail, maintaining organized records for effective communication flow.
Front Desk Receptionist
Red Roof Inn Plus
05.2021 - 02.2022
- Assisted with administrative tasks, including data entry and document management, enhancing office efficiency.
- Implemented filing system improvements, increasing accessibility of critical information for team members.
- Trained new front desk staff on procedures and customer service standards, fostering a collaborative environment.
- Developed guest feedback collection process, enabling continuous improvement in service delivery and client satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Extended Stay America
10.2020 - 04.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Main Cashier
Wendy's
01.2019 - 07.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced cash drawers at end of shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Managed high-volume cash drawers during peak hours without sacrificing attention to detail or efficiency.
- Enhanced overall store appearance through consistent upkeep of the cashier area, ensuring a clean and organized workspace.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Chief Hill Learning Academy
Chandler, AZ05-2019
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Staff training and development
- Cash handling expertise
- Complaint handling
- Safe food handling
- Fast and efficient service worker
- Reliable and punctual
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Hospitality services
- Front office management
- Property management systems
Work Preference
Work Type
Part TimeLocation Preference
RemoteOn-SiteTimeline
Security Officer
Marksman Security
07.2025 - 11.2025
Hotel Front Desk Supervisor
Red Roof Inn Plus
02.2024 - 06.2025
Box Office /Concessions Cashier
Roadhouse Cinemas
11.2023 - 10.2024
Front Desk Receptionist
La Quinta
08.2022 - 04.2023
Sales Associate
Express
05.2022 - 11.2023
Front Desk Receptionist
Red Roof Inn Plus
05.2021 - 02.2022
Front Desk Receptionist
Extended Stay America
10.2020 - 04.2021
Main Cashier
Wendy's
01.2019 - 07.2019
High School Diploma -
Chief Hill Learning Academy