Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Gillis

Melbourne

Summary

My strong communication and leadership abilities, combined with a passion for continuous learning, enable me to thrive in dynamic environments.

Overview

4
4
years of professional experience

Work History

Instacart Shopper

Sprouts Farmer Market
11.2024 - Current
  • Worked productively with customers to meet order requirements and service expectations.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Followed orders precisely for correct items, sizes and quantities.
  • Developed strong working relationships with store employees, facilitating efficient navigation and item location.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Picked and packed order items.
  • Loaded and unloaded orders at customer's homes or locations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.

Front Desk Receptionist

Orangetheory Fitness
09.2024 - 10.2024
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Collected payments, processed transactions and updated relevant records.

Back Office Assistant

Glomar Medical
04.2024 - 08.2024
  • Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
  • Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
  • Streamlined document management processes through proper file organization techniques which led to improved workflow between departments.
  • Managed filing system, entered data and completed other clerical tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.

Assistant Teacher

Mustard Seed Kidz
06.2023 - 02.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
  • Maintained open and effective communication with parents about their child's progress and areas for improvement.

Front Desk Receptionist

Florida Gulf Coast University
09.2022 - 12.2022
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Hostess

Lazy Turtle Riverfront Grill
06.2022 - 08.2022
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Answered phone calls to take orders, give information and document reservations.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Attendant

Twins Car Wash
11.2020 - 04.2021
  • Kept workplace clean, neat and organized at all times to maintain a professional and fresh appeal for all customers.
  • Gathered soiled linen and washed in laundry room.
  • Replaced restroom supplies, sanitized counters and mopped.
  • Mentored newly hired attendants on company policies, cleaning procedures and customer service techniques.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.

Education

High School Diploma -

Melbourne Senior High School
Melbourne, FL
05.2021

Skills

  • Team player
  • Multi-tasker
  • Reliable
  • Well Organized
  • Problem solver
  • Honest
  • Personable

Timeline

Instacart Shopper

Sprouts Farmer Market
11.2024 - Current

Front Desk Receptionist

Orangetheory Fitness
09.2024 - 10.2024

Back Office Assistant

Glomar Medical
04.2024 - 08.2024

Assistant Teacher

Mustard Seed Kidz
06.2023 - 02.2024

Front Desk Receptionist

Florida Gulf Coast University
09.2022 - 12.2022

Hostess

Lazy Turtle Riverfront Grill
06.2022 - 08.2022

Attendant

Twins Car Wash
11.2020 - 04.2021

High School Diploma -

Melbourne Senior High School

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Hailey Gillis