Hailey Goins

Sr. Sales Associate

Holland Partner Group

07.2018 - Current

Provides support as needed to staff, maintenance, and vendors.
Identify and employ effective problem-solving techniques
Demonstrated products and features to customers, answered questions and overcame objections.
Created prospect rapport by approaching leads and cultivating strong relationships.
Understands and consistently applies principles of Fair Housing.
Handles renewals and regularly participates in renewal/pricing calls. Able to speak to prospect traffic, competitor pricing, and make recommendations to ensure the Property is growing rent while staying competitive.
Handle resident issues in a timely manner, providing proper documentation and informing Property Manager and Regional Manager as needed.
Coach and mentor Sales Associates to ensure the Property is meeting leasing and sales goals.
Reports and records all delinquent rents and posts late notices to residents as required. Remains up-to-date on all state laws regarding non-payment and delinquent accounts.
Ability to multi-task and prioritize tasks effectively.
Acting Property Manager during absence.
Regularly inspects and assesses the Property grounds, common areas, models, vacant units, and office area. Offers recommendations for improvements.
Trained, coached, and mentored new sales associates for maximum performance.
Maintains proper inventory of supplies sufficient for providing service and maintaining operations in the administrative office. Purchase supplies as needed and knowledge in creating purchase orders.
Plans and executes resident events.
Ability to assist and schedule vendors to meet the needs of the Property.