Hailey Gonzales
Woodsboro,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/Front Desk Night Auditor
Country Inn & Suites By Radisson
Portland, TX
09.2024 - 10.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took necessary messages.
- I verified identity documents for new customers before opening accounts according to company policies.
- Managed incoming and outgoing mail, courier services, faxes, and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
Live-In Nanny
Mcbride
Mabank, TX
02.2024 - 07.2024
- Enforced rules set by parents in order to promote positive behavior from the kids.
- Managed discipline issues with patience and firmness when necessary.
- Assisted with daily tasks such as dressing, bathing, and feeding children.
- Maintained a safe environment in the home by monitoring children's play.
- Organized indoor and outdoor activities to keep the kids occupied.
- Helped maintain a clean living space by washing dishes, vacuuming, dusting.
- Kept accurate records of each child's activities and behaviors.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
Front Desk Associate
Best Western Canton Inn
10.2023 - 01.2024
- Spearheaded a reorganization of the front desk layout to optimize efficiency; reduced guest check-in time by 15% and increased daily check-ins by 20%
- Welcomed guests with warmth and efficiency, providing seamless check-in experience and detailed information on amenities and hotel policies; consistently received 95% positive feedback on guest satisfaction surveys
- Organized services to support incoming special events and planned coverage needs
- Oversaw the collection of deposits, fees, and payments, ensuring accuracy and efficiency in processing financial data; providing customers with detailed receipts and accurate change to guarantee a seamless financial experience
- Communicated maintenance issues promptly to relevant staff, facilitating timely repairs and preventing potential disruptions to daily operations and customer experience
- Directed reservation process for guests through various mediums, managing up to 150 bookings weekly; orchestrated efficient communication flow and confirmation procedures, contributing to a 30% reduction in booking cancellations and a 10% boost in revenue
Food Service Associate
Shell Gas Station
11.2020 - 04.2021
- Managed store cleanliness and safety by washing, and sanitizing dishes, glassware, and silverware after each use, prioritizing customer well-being
- Executed shift change tasks to uphold store organization and efficiency, ensuring smooth transitions between teams for consistent operational excellence
- Facilitated seamless customer experience by accurately taking food and beverage orders, communicating special requests to kitchen staff, and maintaining high cleanliness standards for dishware
- Enhanced store presentation by cleaning and restocking grocery shelves, bulk bins, freezers, and dairy cases, ensuring optimal product display and availability for customers.Food Service Associate
Food Service Associate
Stripes Gas Station
09.2020 - 10.2020
- Engineered a rapid food allocation system that minimized wait time for the wait staff; this overhaul enhanced customer service standards and increased positive customer reviews by 15%
- Meticulously double-checked all orders for accuracy and efficiently bagged meals for transport
- Additionally, expertly prepared all cooking supplies, ingredients, and workstations every time opened and closed the kitchen
- Performed shift change tasks to keep the store organized and efficient each day
Grocery Stocker
Walmart Supercenter
11.2019 - 03.2020
- Executed swift relocation to store display sections upon product delivery unloading, engaging patrons in informative and friendly exchanges
- Maintained pristine work zones, following safety guidelines during merchandise transport to safeguard against potential damage
- Orchestrated seamless transition to store display areas post-stock unloading, engaging visitors with expert knowledge and warm hospitality to drive sales and enhance customer experience
- Ensured immaculate workspaces, adhering to safety protocols to prevent merchandise damage
- Maintained accurate records of expiration dates, resulting in a 15% decrease in waste due to expired products
Fast Food Cook
Dairy Queen
03.2018 - 09.2018
- Monitored temperature levels in storage areas and equipment, promptly identifying and reporting issues to management; contributed to a 15% decrease in food spoilage incidents and maintained food safety standards
- Enforced strict adherence to labor laws and regulations, ensuring full compliance with employment standards and guidelines; maintained a 100% clean record during annual audits and inspections
- Facilitated seamless customer experience by accurately taking food and beverage orders, communicating special requests to kitchen staff, and maintaining high cleanliness standards for dishware
Remodeling Crew
Walmart Supercenter
03.2018 - 05.2018
- Welcomed and guided customers, addressing product inquiries, aiding in selections, and facilitating purchases, both in-store and online; drove customer satisfaction and loyalty through exceptional service Analyzed and interpreted specifications, drawings, and blueprints to execute precise, top-tier work; ensured accuracy and high-quality standards were consistently met
Education
Graphic Design
Victoria College
Skills
- Calendar management
- Cash Handling
- Data entry
- Microsoft Office
- Social skills
- Telephone Etiquette
- Office Equipment
- Front Office Operations
- Guest Services
- Written Communication
- Verbal Communication
- Time Management
- Security Procedures
- Inventory Management
- Auditing
- Activity Planning
- Household Management
Personal Information
Title: Front Desk Receptionist
Certification
- Certified Food Handler
- Certified TABC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist/Front Desk Night Auditor
Country Inn & Suites By Radisson
09.2024 - 10.2024
Live-In Nanny
Mcbride
02.2024 - 07.2024
Front Desk Associate
Best Western Canton Inn
10.2023 - 01.2024
Food Service Associate
Shell Gas Station
11.2020 - 04.2021
Food Service Associate
Stripes Gas Station
09.2020 - 10.2020
Grocery Stocker
Walmart Supercenter
11.2019 - 03.2020
Fast Food Cook
Dairy Queen
03.2018 - 09.2018
Remodeling Crew
Walmart Supercenter
03.2018 - 05.2018
Graphic Design
Victoria College
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